Protecting Your World with Trust, Integrity, and Peace of Mind
At Lumley Insurance, we pride ourselves on providing a unique blend of traditional values and modern expertise to deliver exceptional insurance services to our valued clients. As the largest family-owned private client specialist insurance broker in the UK, we have been dedicated to providing discreet and trusted expert advice and guidance to help our distinguished clients protect their homes and most treasured possessions since 1993.
Our Story
Since our inception, we have been committed to building longstanding, trusted relationships with our clients, understanding their unique needs, and hand-picking insurance policies from a carefully selected panel of high-net-worth insurers to ensure they get the right cover. We combine a traditional approach to insurance with modern and efficient expertise to ensure our clients receive the very best service.
Our Services
We offer a wide range of specialist insurance services, including high-value home insurance, fine art, antiques, and collectibles insurance, jewellery and watches insurance, listed properties insurance, building works insurance, high-value and prestige cars insurance, holiday and second homes insurance, private medical insurance, yacht and boat travel insurance, commercial farms and estates insurance, small and medium-sized business insurance, bespoke commercial insurance, professional indemnity insurance, directors and officers liability insurance, cyber and data liability insurance, commercial vehicles and motor fleet insurance, and property insurance.
Our Promise
At Lumley Insurance, we are committed to providing our clients with exceptional service, expert advice, and guidance to help them protect their homes and valued possessions. We understand that every client is unique, and we take the time to understand exactly what is important to them. Our service is built on trust, integrity, and peace of mind, and we work closely with our clients to deliver a truly personal and responsive service that meets their individual needs.
Why Choose Lumley Insurance?
- Your own personal Account Handler
- Your own specialist Claims Manager
- Over 300 years of insurance experience
- 100% of calls answered in person
- More than 9 out of 10 clients renew with us each year
- 4.8-star Feefo rating
- Client referral rewards
- Access to reputable valuers and surveyors
- Independent and family-owned
Overall Experience with Lumley Insurance
The reviews suggest that customers have had mixed experiences with Lumley Insurance. While some have had positive interactions, others have expressed frustration and disappointment.
Poor Communication and Service
Some customers have reported poor communication and service from Lumley Insurance. They have mentioned receiving unwanted junk mail, difficulty in claiming income protection, and long response times. The phone service has also been criticized for being unresponsive.
Overcharging and Inefficiency
Some customers have also reported being overcharged and experiencing inefficiency in the service provided by Lumley Insurance.
Positive Experience with Friendly Staff
On the positive side, one customer has reported having an excellent experience with Lumley Insurance. They found the staff to be friendly and knowledgeable, and were able to find the best policy at a competitive price.
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