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About Our Commitment to You
The AA has been a trusted partner for millions of drivers and businesses for over a century. We pride ourselves on providing exceptional roadside assistance, expert advice, and a comprehensive range of services designed to keep you safe and mobile. From breakdown cover to comprehensive car insurance, we're here to support you whenever you need us.
Roadside Assistance
- Emergency breakdown cover for cars, motorcycles, caravans, and motorhomes
- Assistance with fuel emergencies, flat tires, battery problems, and locked cars
- Recovery and towing services
- Professional advice on roadside situations
Insurance
- Flexible and affordable car insurance, electric car insurance, motorbike insurance, and more
- Comprehensive cover options to suit your needs and budget
- Online quotes and easy online claims
Vehicle Care
- Convenient MOTs and car servicing
- Mobile mechanics available for repairs on your driveway
- Comprehensive diagnostics and health checks
Travel & Planning
- Route planner tool to find the best routes and avoid traffic
- Travel guides and resources to make your journey enjoyable
- Emergency supplies and assistance in case of breakdowns abroad
Business Solutions
- Dedicated breakdown cover for businesses and their employees
- Tailored solutions to meet your specific needs and circumstances
- Comprehensive risk management and compliance services
Why Choose AA?
- Experience and Expertise: Over 100 years of experience in roadside assistance and vehicle care
- Wide Range of Services: Comprehensive solutions for all your motoring needs
- Exceptional Customer Care: Friendly and responsive customer support 24/7
- Competitive Prices: Affordable cover options to fit your budget
- Trust and Reputation: Leading provider of breakdown assistance in the UK
Disappointing Experiences with the AA
Several reviewers have shared their disappointing experiences with the AA, citing poor service, lack of accountability, and unprofessional behavior from their representatives. Many reviewers have reported difficulty getting help from the AA, with long wait times on hold and inconsistent responses from their representatives.
Broken Promises
Some reviewers have expressed frustration with the AA's broken promises. Author Colin Herrington reported that he was told that his bike would be recovered within 48 hours, but it took much longer to arrive. Author Millie Marie discovered that their breakdown cover only came with annual limitations and additional fees.
Rude and Unhelpful Conduct
Several reviewers have complained about the rude and unhelpful behavior of AA representatives. Authors Abel Akponine and Julius Jesse were left feeling upset and disappointed by their interactions with AA instructors and agents.
Poor Quality of Service
Reviewers have also criticized the AA for their subpar service, including reported poor quality of work, damaged vehicles, and lost personal items. Author M.D. reported significant damage to their vehicle during recovery and the loss of personal items.
Unreliable
Reviewers have also expressed frustration with the AA's unreliability, citing delayed responses, cancellations, and inconsistent communication.
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