At Hawkes Electrical Services, we're a family-run business based in Luton, Bedfordshire, with over 20 years of combined experience in providing high-quality domestic and commercial electrical services to Bedfordshire, Hertfordshire, and Buckinghamshire. We take pride in the service we provide, guaranteeing all work is completed to the highest standard by qualified, licensed, and insured electricians. Our aim is to provide solutions to all your electrical needs, and we can tailor our offerings to suit your home or business, including out-of-hours and 24/7 emergency call-outs.
Our Services
We offer a comprehensive range of domestic and commercial electrical services, designed to meet the unique needs of our customers. Our domestic services include fault finding and repairs, full/partial rewires, extensions, fuse box changes, additional lights/sockets, external lighting, computer (data) cabling, telephone extension, extractor fans, garden lighting, new build homes, landlord safety certificates, emergency call-out, and electrical installation condition reports (periodic).
Our commercial services, on the other hand, include design and build services, emergency lighting systems, portable appliance testing, TV aerial systems, planned preventative and reactive maintenance, lighting control and management systems, LED lighting upgrades, testing, inspection and certification, fire alarm installations, small power installations, and lightning protection systems.
Our Commitment to Excellence
At Hawkes Electrical Services, we're committed to providing exceptional customer service, ensuring that our customers receive the highest level of expertise and professionalism. We're proud of our 5-star reviews on TrustATrader, and we strive to maintain our reputation as a trusted and recommended electrical services provider. We understand the importance of prompt response times, which is why we offer 24/7 emergency call-outs, ensuring that our customers receive assistance whenever they need it most.
Why Choose Us
Whether you're a homeowner or a business owner, we're confident that our team of experienced electricians can provide the electrical solutions you need. We're passionate about what we do, and we're dedicated to delivering exceptional results that exceed our customers' expectations. With our extensive range of services, competitive pricing, and commitment to excellence, we're the ideal choice for all your electrical needs.
About Hawke Electrical
The customer reviews of Hawke Electrical show a mix of positive and negative experiences. The company is now known as Horizon Services after a recent acquisition.
Positive Feedback
Hawke Electrical has received positive feedback from customers for their excellent service, knowledgeable staff, and quick response times. Some customers have appreciated the honesty and upfront costing provided by the staff. The team has been described as polite, hardworking, and skilled. The company has also been praised for their ability to handle complex jobs efficiently and provide creative solutions.
Negative Feedback
However, there have been some negative experiences reported. Some customers have faced issues with the company's customer service, particularly after the acquisition by Horizon Services. There have been complaints about unresponsive staff, missed appointments, and lack of emergency services on weekends. A few customers have also expressed dissatisfaction with the contract renewal process and the company's failure to stand behind their work.
Overall, Hawke Electrical has received mostly positive feedback for their service and staff. However, there are some areas of concern, particularly regarding customer service and the handling of emergencies and contract renewals.
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