Empowering Communities, Building Futures
TSG Building Services plc is a distinguished multidisciplinary building services and construction company that has thrived in the industry for over 60 years. With a workforce of over 200 dedicated professionals and an impressive annual turnover of 43m, TSG has established itself as a reputable and award-winning organisation. Our clients include Architects, Developers, Consultants, Local Authorities, Housing Associations, and the private market, demonstrating the breadth of our expertise and reach.
Our Services
At TSG, we take great pride in the comprehensive range of services we offer. These include:
- *Servicing & Maintenance*: Our skilled engineers provide exceptional maintenance and repair services, ensuring that your building's systems operate efficiently and effectively. We are committed to completing emergency repairs within target first-time fixes, minimising disruption and inconvenience.
- *Mechanical & Renewable*: Our mechanical and renewable department specialises in the design, installation, and maintenance of sustainable and energy-efficient systems. We are dedicated to reducing carbon emissions and promoting renewable energy sources.
- *Commercial & Electrical*: Our commercial and electrical services encompass the design, installation, and maintenance of all electrical systems. We adhere to the highest safety standards and ensure that all installations comply with current regulations.
- *Property Refurbishment*: We offer a complete property refurbishment service, from minor repairs to major renovations. Our team of experts will work closely with you to understand your needs and deliver a high-quality service.
- *New Build*: We have extensive experience in new build projects, from initial design to final completion. Our skilled professionals will manage every aspect of the project, ensuring that it is delivered on time and within budget.
Our Commitment to Quality
TSG is dedicated to maintaining the highest possible industry standards across all areas of operation. We have received numerous awards, accreditations, and certifications in recognition of our commitment to quality. Our in-house staff training centre, TSG Academy, is a testament to our dedication to nurturing young talent and providing them with the skills necessary to excel in their chosen professions.
Community Engagement
At TSG, we are committed to giving back to the community. We are proud to support Happy Days Children's Charity as our Charity for the Year 2022, and we actively participate in various corporate and social responsibility initiatives. We are also signatories of the Race at Work Charter, demonstrating our commitment to promoting diversity and inclusion in the workplace.
Our Company History
TSG was founded by Peter Thrussell, a firm believer in the development of young people and the provision of relevant skills. Today, we continue to uphold his values and vision, striving for excellence in all that we do. Our experienced director profiles and dedicated contact centre reflect our unwavering commitment to providing exceptional service to our clients.
Partnerships & Collaborations
We believe in the power of collaboration and have established strong partnerships with various stakeholders, clients, and women in construction. We are also proud to support Trees for Cities, contributing to the greening of our urban environments.
Consistently Poor Service
The reviews unanimously convey a sense of frustration and disappointment with the company's service, citing instances of incompetence, poor communication, and lack of reliability.
Appointment Issues
Multiple reviewers reported no-shows, cancelled appointments, and unfulfilled promises of repair, leading to prolonged periods without essential services like hot water and heating.
Incompetent Engineers and Staff
Reviewers criticized the engineers and staff for their rudeness, incompetence, and lack of customer service skills, with some stating that they would not recommend the company to others.
Lack of Communication and Follow-up
The company's communication and follow-up were deemed unresponsive, with reviewers often left in the dark about their repair status, and their concerns and complaints ignored.
Unreliability and Negligence
The reviews highlight instances of negligence, with engineers failing to show up, cancelling appointments, or not resolving issues, leaving customers without essential services for extended periods.
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