Pointing you in the right direction
Our Beginnings and Philosophy
Compass Mortgages was established in 2005 by a passionate trio determined to guide individuals and families towards secure homeownership. With over 50 years of collective industry experience, our dedicated team understands the complexities of the mortgage landscape and is committed to providing personalized solutions tailored to each client's unique needs.
Dedicated Expertise Across the Market
Our expertise extends across the entire mortgage spectrum, encompassing:
- Mortgages: Fixed rate, variable rate, Help to Buy, Shared Ownership, Buy-to-Let, Re-mortgages
- Protection: Life insurance, Critical Illness cover, Income protection, Buildings insurance, Contents insurance
- Useful Tools: Mortgage calculators, Stamp Duty calculators
A Client-Centric Approach
We prioritize a client-centric approach, characterized by:
- Accessibility: Approachable and knowledgeable team with a can-do attitude
- Personalized guidance: Understanding individual needs and aspirations
- Transparency: Clear and concise communication throughout the process
- Professionalism: Attention to detail and commitment to deadlines
Beyond the Mortgage
Our comprehensive understanding of the property market extends beyond just sourcing mortgages. We have established strong relationships with key professionals in related fields, including:
- Agents
- Solicitors
- Accountants
- IFAs
- Surveyors
This enables us to offer valuable referrals and guidance on matters such as estate planning, tax implications, and contractor selection.
Commitment to Excellence
Client satisfaction is at the heart of our philosophy. We are committed to providing:
- Open and honest communication
- Swift and efficient processes
- Tailored solutions to complex situations
Should you encounter any issues during your journey, our dedicated team will work tirelessly to resolve them. We are proud to offer our services under the oversight of the Financial Ombudsman Service, ensuring transparency and accountability.
Exceptional Customer Service Experience
The reviews of Compass Mortgages are overwhelmingly positive, with many customers praising the team's professionalism, knowledge, and exceptional customer service. Several reviewers mention that they have used the company's services multiple times and would not hesitate to recommend them to others.
Friendly and Helpful Staff
The staff at Compass Mortgages are described as friendly, approachable, and knowledgeable. Reviewers praise the team's ability to explain complex mortgage and financial concepts in a clear and understandable manner. They also highlight the team's dedication to finding the best deals for their clients, often going above and beyond to ensure a smooth and successful transaction.
Reliability and Responsiveness
The reviewers praise the team's reliability and responsiveness, with several stating that they were able to contact the office and receive assistance quickly and efficiently. One reviewer even mentions that the team handled a complicated mortgage situation with ease and professionalism.
Glad to Hear Positive Reviews
The negative review from Gustavo Barcellos is a stark contrast to the overwhelmingly positive reviews from the other customers. He expresses disappointment with the service he received, citing poor communication and a lack of attention to detail.
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