Electrifying your business, one connection at a time.
About Our Company
Rexel is a leading global provider of electrical and digital solutions dedicated to transforming the energy landscape of the future. With over 120 years of expertise, we are trusted by professionals and businesses in over 100 countries to deliver innovative solutions that empower people to build, connect, and power their world.
Our Mission
Our mission is to become the trusted partner in sustainable energy transition, providing the most comprehensive and innovative electrical and digital solutions that shape a connected and energy-efficient future. We strive to:
- Deliver reliable and sustainable energy solutions
- Foster digital transformation across industries
- Empower people with access to clean energy technologies
- Enable the transition to a smarter and more inclusive society
Our Solutions and Services
Rexel offers a vast array of products and services across diverse segments, including:
Energy & Efficiency
- Solar PV solutions for residential and commercial buildings
- Energy efficiency solutions for buildings and industries
- Smart home and building management systems
- EV charging solutions
Electrical & Data Connectivity
- Wide range of switches, sockets, and data & wiring solutions
- State-of-the-art networking and data management systems
- Security and access control solutions
Lighting & Luminaires
- Comprehensive range of lighting solutions for indoor and outdoor applications
- Smart lighting systems for energy efficiency and ambiance control
Smart Home & Building Solutions
- Smart home devices and automation systems
- Building management systems for efficient energy consumption
- Smart city solutions for connected infrastructure
Additional Services
- Custom project engineering and design
- On-site installation and maintenance services
- Comprehensive training and support programs
Our Commitment
Rexel is committed to sustainability, innovation, and empowering our customers. We are dedicated to:
- Developing and implementing sustainable solutions that minimize environmental impact
- Fostering a diverse and inclusive workforce
- Partnering with stakeholders to create a positive impact in the communities we serve
Quality of Service
The quality of service at Rexel Bermondsey was praised by Joshua Boyce, who received excellent assistance from Harry, who went above and beyond to provide a suitable alternative when one of the items was out of stock. On the other hand, several reviewers experienced poor customer service and communication issues. Chris Culver, Dimitre Nizamov, and Paul Weller expressed disappointment with their orders being cancelled or delayed without any communication, with one reviewer even being threatened with legal action. In contrast, Chris Harkness, Jeff Tate, and Olly Boon reported positive experiences with knowledgeable staff and great quality products at various Rexel store locations.
Product Range and Availability
The availability of products was a major concern for several reviewers. Susie Hann mentioned that she had been waiting for parts for over a year, with the original delivery date pushed back multiple times. In contrast, Chris Harkness and Jeff Tate praised the range of products and knowledgeable staff at their respective store locations.
Overarching Issues
Several reviewers expressed frustration with the lack of communication and poor service from Rexel. Dimitre Nizamov's order was cancelled without any notification, and Paul Weller experienced similar issues, with the addition of being threatened with legal action.
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