Where great service comes first
AJW Distribution Ltd operates across East Anglia and Essex, dedicating itself to providing exceptional roofing and cladding supplies to both trade and DIY customers. We pride ourselves on unparalleled customer service, extensive product range, and reliable delivery.
Our Aim
Our primary aim is to empower our customers by offering them:
- Quality products: We stock a comprehensive range of high-quality roofing and cladding materials from leading manufacturers.
- Expert advice: Our experienced team of professionals is always available to offer guidance and tailored solutions based on your needs.
- Exceptional service: We prioritize efficient communication, timely deliveries, and personalized customer support.
Products and Services
We offer a vast array of products covering all aspects of roofing and cladding, including:
- Roofing materials: tiles, shingles, felt, underlayment, and flashing
- Cladding materials: vertical and horizontal cladding boards, insulation, and waterproofing products
- Fixings, tools, and safety equipment
Customer Focused Approach
We prioritize building strong relationships with our customers through:
- Personable interaction: Our friendly and knowledgeable staff is always approachable and ready to provide individualized guidance.
- Responsive communication: We value clear and timely communication throughout the entire process, from enquiry through delivery and after-sales support.
- Competitive pricing: We offer competitive pricing and regular promotions to ensure excellent value for your money.
Customer Satisfaction and Feedback
The reviews provided are a mix of positive and negative feedback from customers who have had interactions with AJW Distribution. The majority of customers have had a positive experience with the company, citing friendly and helpful staff, competitive prices, and efficient delivery services. However, there are some customers who have experienced issues with the company's returns policy, product availability, and communication.
Returns Policy and Product Availability
Some customers have expressed frustration with AJW's returns policy, citing difficulties in returning items and having to pay restocking fees. Additionally, some have encountered issues with product availability, including waiting extended periods for delivery and being told that certain products are not available. This has led to some customers taking their business elsewhere.
Staff and Customer Service
On the other hand, many customers have praised the staff at AJW Distribution for their helpfulness, friendliness, and willingness to go the extra mile to ensure customer satisfaction. Several customers have also appreciated the company's prompt delivery services and competitive prices.
Conclusion
In conclusion, while there are some issues with AJW Distribution's returns policy and product availability, the majority of customers have had a positive experience with the company. The company's staff and customer service have been praised by many customers, and the company's competitive prices and efficient delivery services have also been highlighted as strengths.
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