Clean with Confidence, Clean with VAX
At VAX, we are passionate about providing our customers with the best possible cleaning solutions for their homes. With a wide range of cordless vacuums, carpet cleaners, spot washers, hard floor cleaners, and cleaning solutions, we have everything you need to keep your home clean and tidy.
Our Services
We offer a variety of services to make your shopping experience with us as seamless as possible. Our website allows you to browse our extensive range of products, read reviews from other customers, and make purchases online. We also offer free next-day delivery on orders containing a machine, provided the order is received before 7pm Monday-Friday. Additionally, we have a Klarna payment plan that allows you to pay in three equal monthly instalments.
Our Products
Our product range includes cordless vacuums, carpet cleaners, spot washers, hard floor cleaners, and cleaning solutions. We have a variety of models to choose from, each designed to cater to different needs and preferences. Our cordless vacuums are lightweight and easy to maneuver, making them perfect for quick cleanups and deep cleans. Our carpet cleaners are designed to remove tough stains and dirt, leaving your carpets looking and feeling like new. Our spot washers are perfect for cleaning small areas, such as stairs and upholstery, while our hard floor cleaners are designed to tackle tough dirt and grime on hard floors. Our cleaning solutions are designed to work in conjunction with our products, providing the best possible cleaning results.
Why Choose Us
At VAX, we are committed to providing our customers with the best possible products and services. We believe in making cleaning easy and convenient, which is why we offer a range of products that are designed to make your life easier. Our products are designed to be easy to use, efficient, and effective, and we are confident that you will be satisfied with your purchase.
Our Mission
Our mission is to provide our customers with the best possible cleaning solutions, while also providing excellent customer service and support. We believe in building long-term relationships with our customers, and we are committed to continuously improving and expanding our product range to meet your needs.
Product Quality and Customer Service Concerns
The majority of customers who have purchased products from Vax have expressed dissatisfaction with both the quality of the products and the level of customer service provided. The following reviews highlight specific issues with product quality, customer service, and overall experience.
Product Quality Issues
- A customer who purchased a Vax vacuum reported receiving the wrong model, which they only discovered when they sold the product and the buyer contacted them.
- Another customer mentioned that they had to dispose of a perfectly good jet wash because there were no available spares for a simple fix.
Customer Service Concerns
- Several customers reported difficulties in contacting Vax customer service, with phones not being answered for weeks at a time.
- One customer mentioned that after emailing Vax with an issue, they received one reply asking for further information, but then heard nothing more.
- A customer reported having the worst customer service experience they had ever encountered, with the company failing to deliver goods ordered over 500 days prior and being unable to guarantee a delivery date.
Overall Experience
- The general consensus among these customers is that Vax provides poor service and should be avoided. One customer advised checking the availability of spares before purchasing, while another warned potential buyers to ensure they receive the correct item.
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