Your logistics partner of choice, where quality meets reliability
About Us
ICH Services emerged in 1992 driven by a vision to establish a maintenance and facilities management company built on technical expertise, exceptional customer service, and financial stability. Over the past 30 years, we have evolved into a leading UK-wide provider of comprehensive facilities management services.
Our Approach
Our approach to facilities management is driven by a deep understanding of our clients' needs and a commitment to delivering tailored solutions that exceed expectations. We prioritize:
- Client-centricity: We foster close relationships with our clients, providing personalized attention and responsive, tailored solutions.
- Technical Excellence: Our highly skilled and certified engineers are equipped to handle all aspects of facilities management, managing both reactive and planned maintenance needs.
- Sustainability: We prioritize environmental awareness and implement sustainable practices throughout our operations.
Our Services
We offer a comprehensive range of services covering all aspects of facilities management, including:
**Facilities Management
- Comprehensive reactive and planned facilities management services
- Real-time job management and reporting through our advanced job management system
- 24/7/365 reactive support for your critical maintenance needs
- Personalized customer service and account management
Cost Management
- Comprehensive cost analysis and monitoring
- Implement cost-saving strategies and processes
- Proactive identification and mitigation of potential risks
HVAC Services
- Installation, maintenance, and repair of all major HVAC systems
- Planned preventative maintenance programs
- Emergency repair services available 24/7
Electrical Services
- Installation, maintenance, and repair of electrical systems
- Periodic electrical inspections and safety audits
- Emergency electrical repairs
Additional Services
- Renewable Energy Installation & Management:
- Design & Installation: We offer turnkey solutions for all your hard service disciplines.
Why Choose ICH Services?
- Nationwide coverage and over 400+ skilled personnel
- In-house multi-skilled maintenance team
- Comprehensive cloud-based compliance for real-time reporting and job management
- Responsive 24/7/365 reactive support
Summary of Customer Reviews
Company Overview
- The company ICH-Services has received mostly positive feedback from their customers, highlighting their excellent service, professionalism, and reliability.
- Several customers have mentioned the company's staff as friendly, efficient, and skilled in their work.
Services Provided
- ICH-Services offers a variety of services including HVAC system installation, repair, and maintenance, heating system installation, repair, and maintenance, thermostat installation, repair, and installation of AC and heating systems.
- Customers have praised the company for their clean and efficient work, particularly when installing heating systems and HVAC systems.
Professionalism and Quality of Work
- Customers have commended the company's professionalism, workmanship, and quality of service provided.
- ICH-Services has been recommended by customers for their reliability and trustworthiness.
Negative Feedback
- However, there were a couple of negative reviews that highlighted issues with the company's finance manager and the use of unfair contract terms.
- One customer reported that the finance manager was unprofessional and threatened legal action without proper communication.
- Another customer criticized the company for using "scam techniques" in their contracts, particularly targeting vulnerable staff members.
Overall, ICH-Services has received mostly positive feedback for their services and professionalism, but there are some concerns regarding their contract terms and finance manager's behavior.
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