Honesty, Value, Reliability, Customer Focus
Hometech is a distinguished team of Gas Safe registered heating engineers and plumbers located in Edinburgh and West Lothian. With an extensive set of skills and knowledge, we cater to a wide variety of plumbing solutions, such as bathroom installations, drainage repairs, and boiler servicing. Our team takes pride in serving customers throughout Scotland's central belt, delivering consistent quality workmanship on every job.
Our Mission
At Hometech, our mission is to provide our customers with exceptional heating and plumbing services that combine honest assessments, quality workmanship, and competitive pricing. We strive to always maintain reliability, punctuality, and a customer-centric focus, ensuring that every client is 100% satisfied with our work.
Our Services
Our range of services is designed to address every aspect of heating and plumbing, from installations and repairs to maintenance and emergency call-outs. Our offerings include:
- Boiler installation
- Boiler servicing and repair
- Oil boiler servicing and repair
- Bathroom fitting
- Drainage services
- Landlord services
- Underfloor heating investigation and repair
- Heat pump installation and repair
Additionally, we specialise in bio-mass boilers and heat pumps, offering solutions for customers interested in reducing their reliance on external heating sources. Our expertise guarantees that these renewable energy solutions are tailored to suit individual needs, resulting in long-term savings and added efficiency.
Our Core Values
1. *Honesty*: Our estimates are based on a thorough assessment of the work required, and we will never charge for services that aren't needed.
2. *Value*: We offer competitive pricing for the high-quality work that we deliver, ensuring the best possible value for our customers.
3. *Reliability*: We are committed to punctuality, working according to agreed-upon plans and schedules, and maintaining a professional work ethic.
4. *Customer Focus*: Our team believes in customer satisfaction, and we will work hard to ensure that every client is happy with the work we carry out.
Customer Testimonials
"I contacted Hometech after a recommendation from a neighbour. They provided a friendly and professional consultation with great advice and excellent service. Highly recommended!" *John, Uphall*
"Had my new boiler and heating controls fitted quickly and at a very reasonable price compared to the other quotes I received. Thank you, Hometech!" *David, Bathgate*
"Fantastic job helping us with our burst pipe. The team rectified the issue without any further disruption to our property. Great service!" *Darren*
"Would definitely recommend this company. They totally saved the day and were quick, efficient, and friendly. Great service!" *Lucy*
Quality of Service
Many reviewers have expressed their satisfaction with the quality of service provided by Hometech. They have praised the company's ability to provide a prompt and efficient service, with one reviewer even mentioning that the team was "very helpful and supportive".
Honesty and Transparency
However, some reviewers have expressed concerns about the honesty and transparency of the company. One reviewer was left feeling overcharged and unhappy with the quality of the workmanship, citing that the company had damaged their walls and floor tiles and charged them an excessive amount for replacement furniture.
Communication
Some reviewers have praised the company's communication skills, with one reviewer mentioning that the team was "courteous, polite, knowledgeable, professional and clean". Another reviewer was impressed with the company's quick response to their needs, with a same-day appointment scheduled.
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