Trust us to protect your travels
Here at Coverwise Ltd, we're dedicated to providing our customers with top-notch travel insurance products that cater to their specific needs. Our team of experts has worked tirelessly to curate a range of policies that offer comprehensive coverage for individuals, families, and groups, ensuring that you're protected against unforeseen events or circumstances while traveling.
Our Mission
Our mission is to deliver insurance products that are tailored to your requirements, offering a level of protection that gives you peace of mind while exploring the world. We're committed to providing exceptional customer service, supporting you every step of the way, from purchasing your policy to making a claim. We believe in treating our customers as we would like to be treated ourselves, with integrity, honesty, and respect.
Our Services
We offer a variety of travel insurance products, including Single Trip, Annual Multi Trip, and Ski insurance policies, all of which are designed to provide you with flexibility and choice. Our policies cover a range of benefits, including cancellation costs, medical and repatriation expenses, baggage, and money, as well as a 24-hour medical helpline. Additionally, we provide Annual Car Hire Excess Insurance, which can be purchased separately or added to your travel insurance policy.
Our Values
At Coverwise Ltd, we're committed to upholding traditional values, putting our customers at the heart of everything we do. We believe in being reliable, quick, efficient, and honest, experts in our field. Our goal is to build long-term relationships with our customers, based on trust, transparency, and exceptional service.
Our Partnerships
We only work with insurers who have a global presence and the expertise to provide our policyholders with the highest levels of protection and service. Our travel insurance policies are underwritten by Inter Partner Assistance S.A. UK Branch, which is part of the AXA Group, with worldwide medical and emergency services provided by AXA Travel Insurance Ltd.
Company Overview
Coverwise is a travel insurance company that has received numerous negative reviews for their services. Most customers have expressed dissatisfaction with the company's policies, customer service, and claims process. However, there are a few positive reviews from customers who had a good experience with the company.
Policies and Coverage
The company offers various policies, including Standard, Standard Plus, and Bronze Annual Multi Trip policies. However, customers have reported that these policies do not cover all the aspects they claim to cover. For example, the Bronze Annual Multi Trip policy does not provide 17 days of winter sports holidays within a 12-month period as advertised. Furthermore, customers have experienced difficulties in cancelling their policies and receiving refunds.
Customer Service
Coverwise's customer service has been heavily criticized for being unhelpful and inefficient. Customers have reported long wait times on the phone, and some have even been hung up on. The company's representatives have been accused of not being knowledgeable about the policies and not providing clear information to customers. In some cases, customers have had to wait weeks or even months for a response to their queries or claims.
Claims Process
The claims process at Coverwise has been described as frustrating and time-consuming. Customers have reported difficulties in submitting their claims and receiving a response. Some have been denied coverage for various reasons, even though they believed they were adequately covered. In a few cases, customers have been asked to provide excessive documentation and wait for an extended period for their claims to be processed.
Positive Feedback
Despite the numerous negative reviews, there are a few positive feedbacks from customers who had a good experience with Coverwise. One customer reported that they received a quick and easy refund after cancelling their policy. Another customer praised the helpfulness of the company's representative and the ease of the claims process.
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