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Citigas Emergency Gas Services Limited is a reputable, family-run firm of plumbers and heating engineers that has been serving the East Midlands region with distinction since 1995. Our team of dedicated professionals is committed to providing top-notch plumbing and heating services to our clients, whether they are homeowners, landlords, or businesses, around the clock. Our registration as a Limited company in 2004 has further solidified our commitment to delivering exceptional services.
Our company's headquarters is located at 477 Nottingham Road, Giltbrook, Nottingham, Nottinghamshire NG16 2GG. You can reach us by phone at 0115 877 0823 or send us a fax at 0115 877 0825. We are proud to be a part of the local community, and we strive to uphold the highest standards of professionalism and customer service.
Our Services
At Citigas, we offer a wide range of plumbing and heating services designed to meet the unique needs of our clients. Our services include:
- Gas Central Heating: Our Gas Safe Registered heating engineers are skilled and experienced in installing, repairing, and servicing gas central heating boilers. We understand the importance of having a reliable heating system, especially during the colder months, and we are committed to providing prompt and efficient services to ensure that your system is up and running in no time. Our engineers are available 24/7, so you can count on us to be there when you need us the most.
- Commercial & Industrial Heating Solutions: We have a team of engineers who specialize in industrial and commercial heating solutions, including boiler houses, district heating, and warm air heating. As CHAS accredited contractors, we have the necessary certifications and experience to handle even the most complex heating projects. Our team is committed to delivering high-quality solutions that meet the unique needs of our clients while adhering to strict safety and quality standards.
- Bathroom Installation & Adaptation: Our qualified, experienced plumbers can design and install a new bathroom to suit your budget or modify your existing bathroom by swapping a bath for a shower. We understand that bathrooms are essential spaces that should be functional, safe, and aesthetically pleasing. Our team of experts can help you create a bathroom that meets all of these criteria while staying within your budget.
- Emergency Boiler Repair: Our Gas Safe Registered heating engineers are on call 24/7 to cover boiler breakdown emergencies. We understand that boiler breakdowns can happen at any time, and we are committed to providing prompt and efficient services to get your system up and running as quickly as possible. Our team is equipped with the necessary tools and expertise to diagnose and repair any boiler issue quickly and efficiently.
- Commercial Warm Air Heating: We specialize in specifying and installing commercial gas warm air heating systems to warm large spaces like garages, workshops, factories, warehouses, and shops. Our team has the necessary experience and expertise to handle even the most complex heating projects while adhering to strict safety and quality standards.
- Consultancy Services - Heating system design & Quality control audits: We have worked with builders, architects, local authorities, and social housing providers to provide full heating system design, including boiler houses and solar installations. Our team is CHAS accredited and site-ready to carry out site, system, and staff quality control audits for local authorities, social housing providers, and courts of law. Our team of experts can help you create a heating system that is efficient, safe, and meets all of your unique needs.
Overall Satisfaction
The majority of customers are extremely satisfied with the services provided by Citigas, with an average rating of 4.9 out of 5 stars. The company's engineers are praised for their professionalism, courtesy, and attention to detail.
Reliability and Timing
Many customers highlight the reliability and punctuality of the company's engineers, with some mentioning that they were contacted promptly to resolve issues and quote for work.
Technical Expertise
Several reviewers comment on the engineers' technical expertise, noting that they were knowledgeable about heating systems and able to diagnose and fix problems efficiently.
Customer Service
The company's office staff are also praised for their helpfulness, courtesy, and friendliness. Customers appreciate the pleasant and efficient service they receive when dealing with the office team.
Comments
Some reviewers specifically mention the cleanliness and tidiness of the engineers' work, with one customer complimenting the team for leaving their property "lovely" after completing a job. Another customer praises the company's ability to fit new radiators and flush and balance their heating system, resulting in a significant improvement in the functionality of their system.
Common Issues
The few minor issues reported by customers include occasional delays in response times and some customers expressing a desire for more transparent pricing. However, these are mild criticisms in an otherwise glowing review of the company's services.
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