Plan ahead, secure peace of mind
At Golden Charter, we understand that planning for the future can be a daunting task, especially when it comes to funeral arrangements. That's why we're here to help you take control of your funeral plans and secure peace of mind for you and your loved ones. Our team of experienced funeral directors and advisors are dedicated to providing you with a simple and straightforward way to plan your funeral, with a range of pre-paid funeral plans to suit your needs and budget.
Our Services
Our funeral plans are designed to provide you with flexibility and choice, while also giving you the opportunity to specify your wishes and make things easier for your loved ones at a difficult time. We offer five different plans to choose from, each with its own unique features and benefits. From our Basic Plan, which provides a dignified, unattended cremation without the ceremony or expense associated with a traditional funeral, to our Premier Plan, which offers a comprehensive range of services including a superior coffin, funeral procession, and two limousines, we have a plan to suit your needs.
Our Mission
Our mission is to provide you with a simple and affordable way to plan your funeral, while also giving you the peace of mind that comes with knowing that your wishes will be respected. We believe that planning for the future should be easy and straightforward, which is why we've designed our funeral plans to be as flexible and comprehensive as possible.
Customer Feedback Analysis
Summary of Positive Reviews
- Loyal Customers Appreciate Service: Loyal customers, such as Valerie Hallam and Margaret Blanch, have appreciated the helpful and friendly service provided by Lorraine Percy and Lynne, respectively. Their positive experiences led to a rating of 5 stars.
Summary of Negative Reviews
- Hidden Fees and Misleading Practices: Some customers, including Ann Bywater, Wendy Chaplin, Ser, Nivy, John Marriott, and Debra Ford, have experienced issues with hidden fees and misleading practices. For example, additional charges were applied without their knowledge or consent, and the company's refusal to release the amount back to the customer or a preferred charity was met with dissatisfaction.
- Lack of Customer Service and Empathy: Customers, such as Ser, Nivy, and Debra Ford, have expressed dissatisfaction with the company's customer service, citing a lack of empathy and poor communication. This has led to a rating of 1 or 2 stars.
- False Representation and Disappointment: Debbie Norris and Violet E. Ellis have expressed disappointment and dissatisfaction with the company's services, citing false representation and the expectation of family members to pay outstanding balances, leading to a rating of 1 or 2 stars.
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