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At Ascend, we are the UK's largest manager of Build To Rent single-family homes, with a portfolio that speaks for itself - 10,000+ managed properties, valued at c. 2 billion, and an impressive 99% occupancy rate. Our end-to-end portfolio management services ensure that our clients receive maximum ROI and unparalleled support throughout the entire investment journey.
Our Services
Our comprehensive services are designed to cater to the unique needs of our clients, from pre-build consultancy to smooth investor exits. Our strategic marketing and lettings management expertise ensures that our clients' properties are always occupied, with a strong focus on delivering long-term stable returns. We also offer bespoke technology and systems that provide complete peace of mind for our investors.
Why Choose Ascend?
As a pioneer in the Build To Rent (BTR) sector, we have spent over a decade building an unrivalled large-stock lettings and management platform. Our proven track record, coupled with our commitment to sustainability, has earned us over 90 industry awards. We take pride in our strong performance and brand identity in the BTR and PRS market, with 96% of our single-family residents expressing satisfaction with our service.
Our Coverage
With a nationwide team and branch network, we are the trusted custodians of many neighbourhoods across the UK. Our managed stock is spread across the country, and we are well-positioned to provide expert services to our clients, regardless of location.
Technology That Works for You
Our bespoke technology platform is designed to provide an unparalleled solution for managing assets and large-scale portfolios. By supporting every step of the journey, our technology gives our clients complete peace of mind, allowing them to focus on what matters most - maximizing their ROI.
Case Studies
Explore our case studies to see how we can help you optimize your BTR and PRS portfolios. Our expertise in end-to-end portfolio management has enabled our clients to achieve exceptional returns, and we are confident that we can do the same for you.
Sustainability
At Ascend, we are committed to sustainability, and our Sustainability Commitment is fully aligned with the UN Sustainability Goals (SDGs) framework. We believe that by working together, we can create a brighter future for all.
Overall Review Summary
The reviews of Rent Smart are a mixed bag, with some customers expressing extreme dissatisfaction with the company's services, while others are extremely satisfied.
Negative Experiences
Several reviewers had terrible experiences with Rent Smart, citing unprofessional behavior, lack of concern for tenants' welfare, and unfulfilled promises. Some common complaints include:
- Ignoring tenants' concerns and failing to address issues such as damp, mold, and lack of essential appliances
- Providing false or misleading information about properties
- Failing to maintain properties or address necessary repairs
- Being unresponsive to queries and concerns
- Being rude and dismissive to tenants
Positive Experiences
On the other hand, some reviewers had very positive experiences with Rent Smart, praising the company's:
- Friendly and helpful staff, particularly Abigail, Claire, and Adam
- Efficient and prompt service
- Good communication and follow-up
- Ability to find suitable properties quickly
- Thorough and professional property management
Common Issues
Some common issues that arose in the reviews include:
- Properties not being clean or well-maintained
- Lack of transparency and honesty about property conditions
- Difficulty in getting issues addressed or repairs done
- Poor communication and unresponsiveness from staff
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