An honest, family-run local garage that you can trust.
At The Garage Worcester, we pride ourselves on being a family-run, locally-owned business that has been serving the people of Worcester for many years. Our goal is to provide an honest and reliable service to all our customers, and our team of highly-trained mechanics and technicians are dedicated to ensuring that every vehicle that enters our garage leaves feeling like new.
Our Services
Our comprehensive service package includes a 50-point check for your vehicle, including oil and filter changes, brake fluid checks, and a thorough vehicle inspection. We understand the importance of regular maintenance, and our team is dedicated to ensuring that your vehicle is running smoothly and efficiently. From routine servicing to more complex repairs, we have the expertise and equipment to handle any job.
Air Conditioning
Our air conditioning services include full system cleaning and flushing, as well as leak detection and repair. We also provide servicing and maintenance to ensure that your air conditioning system is running at its best.
Diagnostics
Our diagnostic equipment is second-to-none, and our team of experts can quickly and accurately diagnose any issues with your vehicle. We use the latest technology to identify problems and recommend the best course of action to get your vehicle back on the road.
MOT Testing
Our MOT testing service is designed to provide you with peace of mind. Our expert technicians will inspect your vehicle from top to bottom, identifying any issues and recommending the necessary repairs. With our honest and transparent approach, you can trust that our MOT testing service will give you a clear understanding of your vehicle's condition.
Why Choose Us?
At The Garage Worcester, we pride ourselves on our commitment to customer satisfaction. With a rating of 97.9%, our customers consistently praise our professionalism, courtesy, and dedication to providing an exceptional service. We're proud to be a member of the Good Garage Scheme, and our customers rave about our convenient appointments, free local pickup, and honest pricing.
Our Environmental Mission
At The Garage Worcester, we're committed to reducing our environmental impact. We recycle all used metal parts and reprocess used engine oil, and we're working towards a plastic-free future. We believe that sustainability is key to a brighter future, and we're dedicated to doing our part.
Contact Us
For more information about our services or to book an appointment, please don't hesitate to get in touch. You can reach us by phone at 01905 616657 or by email at info@thegarageworcester.co.uk. We look forward to serving you and your vehicle.
Variability in Staff Attitude
The reviews suggest that the staff at The Garage display varying attitudes towards customers. Some reviewers have had very positive experiences with friendly and helpful staff, while others have experienced rudeness and dismissiveness.
Mixed Experience with Service Quality
While some reviewers have been extremely satisfied with the quality of service, others have had issues with the accuracy of diagnoses and the subsequent cost.
Positive Examples of Good Service
Several reviewers have praised the staff for being friendly, helpful, and efficient. Some have mentioned specific examples of excellent customer service, such as Neil being "brilliant and helpful" and the garage being willing to check a car in without an appointment.
Negative Examples of Poor Service
On the other hand, one reviewer had a very poor experience with Neil, who they felt was dishonest and charged them $66 for diagnosing a fake problem. The reviewer also felt that Neil was unwilling to listen to their concerns or resolve the issue.
Conclusion
Overall, the reviews suggest that The Garage has a mixed reputation, with both excellent and poor experiences reported. While some reviewers have praised the staff for their customer service, others have had negative experiences with the accuracy of diagnoses and the subsequent cost.
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