Invest with Confidence, Achieve Your Goals
At Fidelity International, we pride ourselves on being one of the UK's leading investment services providers, with over 50 years of experience and a reputation for trust and excellence. Our commitment to delivering exceptional customer service, expert financial advice, and innovative investment solutions has earned us the trust of over 1.6 million UK customers.
Our Services
We offer a comprehensive range of investment services, including Stocks and Shares ISAs, Self-Invested Personal Pensions (SIPPs), Investment Accounts, and more. Our expert financial advisers are dedicated to helping you achieve your financial goals, whether you're a seasoned investor or just starting out. We believe in empowering our customers to take control of their financial futures, and our online platform provides easy access to a wide range of investment options, including over 3,000 funds, shares, and exchange-traded funds (ETFs).
Financial Advice and Support
Our team of experienced financial advisers is on hand to provide personalized guidance and support, helping you make informed investment decisions that align with your goals and risk tolerance. We understand that investing can be complex, which is why we offer a range of resources and tools to help you get started, including investment guides, tax allowances, and retirement calculators.
Why Choose Fidelity?
With Fidelity, you can rest assured that your investments are in good hands. Our commitment to excellence, combined with our extensive experience and expertise, makes us the ideal partner for anyone looking to achieve their financial goals. Whether you're saving for retirement, investing for the future, or simply looking for a trusted partner to help you navigate the world of investments, we're here to support you every step of the way.
Investing with Confidence
We believe in making investing accessible to everyone, which is why we offer a range of resources and tools to help you get started. From investment guides and tutorials to expert market insights and analysis, we're dedicated to empowering our customers to take control of their financial futures. With Fidelity, you can invest with confidence, knowing that you're backed by a team of experts who are committed to helping you achieve your goals.
Customer Service Issues
The majority of customers have expressed dissatisfaction with Fidelity International's customer service. Common complaints include unhelpful staff, long waiting times, and unresolved issues. Many customers have reported difficulties in accessing their accounts, resetting passwords, and getting assistance from the call center. The lack of internal communication and coordination has also been highlighted, with employees seemingly unaware of generic email addresses and unable to make internal calls to get information.
Account Migration Issues
Several customers have experienced problems with their account migration from L&G to Fidelity. This has resulted in difficulties accessing accounts and viewing account balances. In some cases, customers have had their accounts blocked due to their place of birth, leading to further frustration and disappointment.
Investment Performance Concerns
A number of customers have raised concerns about the performance of their investments with Fidelity International. Some have seen a significant drop in the value of their investments after migrating from Legal & General, while others have experienced a lack of growth over several months. This has led to suspicion and dissatisfaction among customers.
Technical Issues
A few customers have reported difficulties with the Fidelity International website, including problems accessing their accounts online and navigating the platform. There have also been complaints about the limited investment options available, particularly the lack of non-FTSE stocks and global investment choices.
Positive Feedback
One customer has expressed satisfaction with the ease of opening a JISA and the available investment options, noting positive returns on their investment.
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