At Affinity IT Services Ltd., our team of business and IT professionals is dedicated to providing top-notch services and solutions to empower your business to achieve its goals. With a wealth of knowledge and experience, we offer a range of services that cater to the needs of small to medium-sized enterprises.
Our Services
We understand the importance of having a reliable IT system in place to support your business operations. That's why we offer a comprehensive range of IT services, including managed IT support, Microsoft 365, cloud backups, cloud solutions and hosting, CCTV, IT projects, security, and training. Our team of experts is always ready to provide you with the best solutions to your IT needs.
In addition to our IT services, we also provide telecoms solutions that are tailored to meet the unique needs of your business. Whether you're looking for business lines and calls, internet connections, phone systems, or VOIP phone systems, we've got you covered. Our team will work with you to identify the best solution to your telecoms needs, no matter how complex they may be.
As a professional electrical contractor, we also provide a range of electrical services, including EV charge points, EICR testing, installations, LED managed services, and more. Our team of experts is NAPIT certified and has the expertise to provide top-quality services to commercial and industrial clients.
Our Values
At Affinity IT Services Ltd., we're committed to delivering exceptional service and support to our clients. We believe in building long-term relationships and strive to provide solutions that meet the unique needs of each business. Our values are centered around providing the best possible service, and we're proud to have a 99.3% customer retention rate and a 93.1% customer satisfaction rate.
What Our Clients Say
Don't just take our word for it! Our clients have been kind enough to share their experiences with us, and we're proud to have received such wonderful feedback. From IT support to telecoms and electrical services, our clients have praised our team for their knowledge, friendly approach, and commitment to providing exceptional service.
Exceptional Customer Service
The majority of reviews praise Affinity IT Services for their exceptional customer service. The team is described as knowledgeable, efficient, and responsive, with a willingness to go above and beyond to resolve customer issues. Many reviewers have praised specific team members, such as Elliot, James, and Louise, for their helpfulness and professionalism.
Reliability and Trust
Affinity IT Services has been praised for their reliability and trustworthiness. Reviewers have appreciated their ability to deliver on promises, provide expert advice, and ensure that systems are up and running smoothly. The team's flexibility and adaptability have also been highlighted as a strength, particularly during the COVID-19 pandemic when they helped businesses transition to remote working.
Professionalism and Expertise
Reviewers have praised the team's professionalism and expertise, describing them as "second to non" and "the best" in their field. Affinity IT Services has been credited with providing a tailored service that meets the specific needs of each customer, and their IT support staff have been described as "brilliant" and "efficient".
Efficiency and Timely Resolution of Issues
Affinity IT Services has been praised for their efficiency in resolving customer issues, with many reviewers commenting on the speedy response times and thorough solutions provided. The team's ability to work around customer schedules and deadlines has also been highlighted as a strength, ensuring that businesses can operate with minimal disruption.
Value for Money
While not a specific focus of the reviews, several reviewers have mentioned that Affinity IT Services offer good value for money, with one reviewer stating that they provide a more responsive, better quality service at a lower cost than their previous supplier.
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