Your Insurance Specialists - Providing a Personal Touch
S Rankin & Co have been delivering a comprehensive portfolio of insurance services to clients for over 80 years. Established in 1931, we are a family-owned insurance broker based in Lisburn, Northern Ireland. Our core strength is our dedicated team who are customer-focused and friendly. We understand that having a dedicated point of contact and a personal service is important to our customers.
Our Services
We offer an alternative to the impersonal call centre. We have a dedicated team who are committed to providing a first-class service to each of our clients. Our aim is to offer competitive pricing and a personal service. We offer a wide range of personal and commercial products, including:
Commercial Insurance
As a leading independent insurance broker, we work with some of the best-known insurance brands to provide comprehensive and competitive cover for our clients. Our commercial insurance services include Commercial Motor Haulage Insurance, Motor Fleet Insurance, Driving Instructors Insurance, Couriers Insurance, Own Goods Insurance, Van Insurance, Business Insurance, Liability Insurance, Goods-In-Transit Insurance, Property Insurance, Shop / Office Insurance, Construction Insurance, Pubs / Clubs Insurance, Event Cover Insurance, Professional Indemnity Insurance, and Property Owners Insurance.
Personal Insurance
We also offer a range of personal insurance services, including Private Car Insurance, Provisional Driver Insurance, Home Insurance, Travel Insurance, and Landlords Insurance. Our team has the experience and skills to offer the complete insurance solution for you and your family.
Why Choose Us?
At S Rankin & Co, we pride ourselves on our personal service, competitive pricing, and expert knowledge of the insurance industry. We take the time to understand our clients' individual needs and provide tailored insurance solutions to meet their specific requirements. We are authorised and regulated by the Financial Conduct Authority for general insurance business, and we are committed to providing a high level of service to our clients.
Overview of Reviews
The majority of reviewers have expressed strong dissatisfaction with the company, citing issues with fraudulent activities, unresponsive staff, and unprofessional behavior.
Corruption and Fraud Allegations
Several reviewers have accused the company of being "hand in hand" with hijackers and fraudsters, suggesting that they are complicit in illegal activities. Some have even reported making formal complaints to the authorities.
Poor Customer Service
Many reviewers have expressed frustration with the company's customer service, describing staff as "cheeky" and "unwelcoming". Some have reported being ignored or dismissed when trying to resolve issues or file complaints.
Negative Experiences
Reviewers have shared stories of goods disappearing during transport, with the company allegedly failing to take action or provide adequate support. Others have reported being unable to get a case number or receive responses to their emails.
One Positive Experience
Only one reviewer had a somewhat positive experience, praising the staff for being "very helpful" during a phone call. However, they ultimately chose a better deal elsewhere.
Conclusion
The overwhelming majority of reviewers have had extremely negative experiences with the company, citing allegations of corruption, fraud, and poor customer service.
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