Empowering a Greener Tomorrow, Today.
HT Energy Ltd is an award-winning, family-run company based in North Yorkshire, dedicated to providing a wide range of energy-saving and renewable heating products for domestic and commercial applications. With experience in the plumbing and heating industry since 1985, we have always been interested in innovative ideas and products that have developed over the years.
Our Services
We offer a comprehensive range of eco-friendly heating solutions for homes and businesses, including heat pumps, hot water solutions, underfloor heating, heating distribution systems, ventilation, and heat recovery systems. Our team of experts will work closely with you to design and install a bespoke system tailored to your specific needs, ensuring maximum efficiency and cost savings.
Why Choose HT Energy?
At HT Energy, we pride ourselves on our exceptional customer service, with a 100% success rate in supplying complete solutions to exceed our customers' expectations. We only take on projects that we can prove will be of benefit to the customer, working closely with them to ensure they have a full understanding of our products and services. We follow the MCS procedures for estimating, quoting, taking orders, warranty cover, installation practice, documentation, and after-sales service. Our company offers service contracts to all our customers, providing ongoing support and maintenance.
Our Expertise
Our engineers and staff are trained to a high standard, reflected in the quality of work they deliver. We also use approved companies for all our drilling and trenching requirements. With experience in installing heat pumps since 2005, the majority of our work comes from recommendations, a testament to our commitment to excellence and customer satisfaction.
Renewable Energy Solutions
Renewable energy is a secure, recurring, and renewable source of energy. By using renewable technology, we can help to look after our planet, our home. Our renewable energy products, such as heat pumps, can harness free energy from the sun, air, and ground to efficiently heat our homes and businesses. We can also help you make the most of available financial incentives, such as the Boiler Upgrade Scheme, designed to encourage the adoption of renewable energy solutions.
Contact Us Today
If you're interested in learning more about our eco-friendly heating solutions, or would like to discuss your specific requirements, please don't hesitate to contact us. Our friendly and knowledgeable team is always available to help you make an informed decision about your renewable energy needs.
Poor Customer Service Experience
The reviewer, Richard Adams, had a disappointing experience with the business, which led to a 1-star rating.
Lack of Responsiveness
The company failed to respond to multiple attempts at contact, ignoring calls and not returning messages.
Broken Promises
When the reviewer did manage to speak to someone, they were promised an appointment, but it never materialized. This lack of follow-through and reliability is unacceptable, especially considering the significant job of a full new heating system installation.
Lost Opportunity
The reviewer had looked forward to working with the business, but their poor customer service and unprofessional behavior led to a lost opportunity.
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