Planned. Designed. Installed.
At Arctic Hayes, we take pride in providing professional plumbing tools and essential heating and plumbing supplies to both trade professionals and DIY enthusiasts alike. With over years of expertise in the industry, we have become one of the leading online providers of premium quality heating and plumbing supplies in the UK.
Our Expertise
Our team comprises seasoned professionals with deep knowledge and understanding of the plumbing and heating industry. We are passionate about providing our customers with reliable, high-quality products and exceptional customer service. Our unwavering commitment to excellence has earned us the trust and loyalty of countless satisfied customers.
Products and Services
Our comprehensive range of products includes:
- Professional Plumbing Tools and Consumables: We offer a vast selection of professional plumbing tools and consumables for all plumbing and heating installation and maintenance needs.
- Heating and Ventilation Supplies: From boilers and radiators to thermostats and ventilation systems, we have everything you need to keep your home comfortable and energy-efficient.
- Maintenance and Repair Solutions: Our wide range of products covers everything from leak detection and repair kits to electrical and mechanical fixing solutions.
- Safety and Protection Gear: We provide essential safety equipment such as personal protective equipment (PPE), first-aid kits, and fire safety gear.
Quality and Customer Satisfaction
At Arctic Hayes, we stand behind the quality of our products and services. We source only the highest-quality materials and partner with trusted manufacturers to ensure that our customers receive reliable and durable products. Our commitment to customer satisfaction is reflected in our responsive customer service, competitive pricing, and hassle-free returns and delivery policies.
Our Commitment
Our mission is to empower our customers with the right tools and knowledge to tackle any plumbing or heating project with confidence. We are dedicated to providing exceptional value, efficient service, and unparalleled product selection to every customer, every time.
Employee Satisfaction and Work Environment
The company seems to have a positive impact on its employees, with some rating it as the best company they have ever worked for. Employees are treated like family, and the staff are welcoming. Even supervisors are willing to help out with tasks like unloading containers, demonstrating a strong sense of teamwork and camaraderie.
Recommendation and Work Ethic
The company is recommended as a good place to work, as long as one is willing to put in the effort. Employees are expected to be hardworking and flexible, with some supervisors unloading containers themselves as part of their warehouse duties.
Negative Experiences and Concerns
However, not all experiences are positive. Some employees have reported being expected to perform tasks outside of their job description, such as unloading full containers from HGVs, for minimal wage. Additionally, there have been instances where employees were dismissed without warning, even for attending a GP appointment.
Payment Issues and Delays
There have also been reports of delayed payments, with one individual having to wait seven months for overdue compensation. This has led to warnings against working for the company due to unreliable payment practices.
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