Transforming spaces, transforming lives
At Brighton Fire Alarms Limited, we take pride in being one of the leading fire safety and electrical contracting services providers in the South East of England. With our headquarters in Brighton, we have been serving the regions of Sussex, Surrey, Hampshire, and London since 1993. Our dedication to providing high-quality services has earned us a reputation for excellence in the industry.
Our Services
Our comprehensive range of services is designed to cater to the diverse needs of our clients. We offer fire risk assessments, fire alarm installations, electrical contracting, property services, and emergency lighting maintenance, among others. Our team of experts is committed to providing top-notch services that meet the highest standards of quality and safety. From design and installation to maintenance and testing, we ensure that our clients receive the best possible solutions for their fire safety and electrical needs.
Our Commitment
At Brighton Fire Alarms Limited, we are passionate about providing exceptional service and support to our clients. We believe in building long-term relationships based on trust, reliability, and quality. Our 24-hour emergency call-out service ensures that our clients receive prompt assistance whenever they need it. We are dedicated to helping our clients reduce fire activations and ensure the safety of their properties and occupants.
Meet Our Team
Our team of experts is led by our Managing Directors, Karl Tilling and Brian Richards. With years of experience in the industry, our team members are highly skilled and knowledgeable in their respective fields. From design technicians to maintenance engineers, our team is committed to delivering exceptional services that meet the highest standards of quality and safety.
Positive and Negative Experiences with Brighton Fire Alarms
Brighton Fire Alarms has received a mixed response from its customers, with both positive and negative experiences reported. Despite some issues, many customers have praised the company's professionalism, responsiveness, and reliability.
Customer Service Issues
Several customers have reported poor customer service, citing inflexibility, unwillingness to make alterations, and rudeness from certain staff members. Some have experienced last-minute cancellations, leading to inconvenience and frustration. One customer reported being threatened with fines for not facilitating access, despite arranging a scheduled visit.
Positive Experiences
In contrast, many customers have had positive experiences with Brighton Fire Alarms. Some have commended the company's professionalism, responsiveness, and reliability. Engineers have been praised for their excellent work, and the admin team has been credited with being helpful and customer-focused.
Inconsistent Service
Unfortunately, it appears that the service provided by Brighton Fire Alarms can be inconsistent. While some customers have had excellent experiences, others have been let down by poor customer service, last-minute cancellations, and unprofessional behavior.
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