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At Guttercrest, we are proud to be one of the UK's leading manufacturers of aluminium gutters and rainwater pipes. With over 40 years of experience in the industry, we have built a reputation for delivering high-quality products and exceptional customer service. Our commitment to excellence is unwavering, and we continually invest in research and development to stay at the forefront of advances in technology and materials.
Our History
Our journey began with the installation of seamless aluminium gutters and downpipes, which eventually led to the installation of sectional aluminium guttering and rainwater pipes, aluminium fascias, soffits, copings, and architectural fabrications. As we grew and expanded, we shifted our focus to designing, manufacturing, and supplying a wide range of aluminium rainwater goods and eaves products.
Our Philosophy
Our philosophy is simple: we think like installers, not just manufacturers. This approach allows us to design and manufacture products that meet the needs of our customers, and we take pride in our ability to deliver bespoke products quickly and efficiently. Our commitment to customer service is unparalleled, and we strive to build long-lasting relationships with our clients.
Our Services
We offer a comprehensive range of services, including:
- Aluminium gutters and downpipes
- Rainwater pipes
- Fascias and soffits
- Column casings and copings
- Coping and capping
- Facades and accessories
Our team of experts is dedicated to guiding customers through the specification process, ensuring that our products meet their unique needs and requirements.
Our Facility
In 2015, we invested in a second factory unit, increasing our space from 25,000sq ft to 65,000sq ft. We then made a further investment, moving to a new 200,000sq ft site, designed to house state-of-the-art equipment, storage, and to 'future proof' the predicted further growth of the business.
Our Commitment
At Guttercrest, we are committed to manufacturing high-quality products using only the very best materials. We continually invest in research and development, working with advances in technology and materials to ensure that our products meet the highest standards of quality and performance.
Our Values
We value our customers, and we are dedicated to delivering exceptional customer service. We believe in building long-lasting relationships, and we strive to be a trusted partner for our clients. Our passion for innovation and excellence drives us to continually improve and expand our product range, ensuring that our customers receive the best possible solutions for their projects.
Overview of Customer Reviews for Guttercrest
Positive Experiences
- Many customers praised Guttercrest for their excellent customer service, with some mentioning helpful technical departments, efficient delivery, and accommodating staff.
- The quality of the products was also commended, with customers appreciating the range of options and the finish of the aluminium guttering, downpipes, and fascia.
- Some customers mentioned that they would recommend Guttercrest to others and had used them for multiple projects.
Negative Experiences
- Some customers reported poor customer service, including instances of ignored communication, unhelpful staff, and a lack of apology for mistakes.
- Several customers experienced issues with orders, including incorrect or damaged products, and difficulties in getting refunds or resolutions.
- A few customers mentioned that the company's processes seemed outdated, and that they had to chase for quotes or resolutions.
General Feedback
- Some customers mentioned that Guttercrest's process for generating estimates, quotes, and orders could be improved, and that communication could be better.
- A few customers had issues with delivery, including incorrect or delayed shipments.
- Despite some negative experiences, many customers appreciated the quality of the products and the efforts of some staff members.
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