An Established Leader in Language Communication & Cultural Understanding
ITL was born from a vision in 1989 to bridge the communication gap between businesses and communities. Today, we stand as a leading provider of interpreting and translation services across 250 languages, serving both private and public sectors.
Our Journey & Expertise
Our journey began in the North East of England, assisting Japanese companies adapting to their new surroundings. This initial success propelled us to embrace a diverse clientele, working with Chinese and Korean businesses that were also establishing themselves in the region. This deep understanding of cultural sensitivities became a cornerstone of our approach.
In 2003, ITL evolved into a limited company, broadening our reach and securing contracts with public institutions. Today, we operate from two strategic locations: Gateshead in the North East and London, allowing us to respond efficiently to clients across the nation.
Comprehensive Language Services
Our comprehensive portfolio includes:
- Face-to-face & BSL Interpreting: Providing seamless communication in over 250 languages, including sign language.
- Telephone Interpreting: Rapid and accessible interpretation by phone, available 24/7, 365 days a year.
- Video Link Interpreting: Convenient on-demand interpreting via video and audio technology.
- Translation & Transcription: Expertise in translating advertising materials, brochures, and corporate documents, with cultural awareness.
Quality & Professionalism
At ITL, we prioritize quality and professionalism. Our team of highly skilled interpreters and translators adhere to strict ethical codes and guidelines, ensuring confidentiality and cultural sensitivity. We hold relevant certifications and adhere to industry-leading practices.
Supporting Your Success
We believe in empowering communication and fostering meaningful relationships. Our services are accessible 24/7, ensuring that language barriers never impede your success. We work closely with clients to understand their unique needs and provide tailored solutions.
Overview of ITL Reviews
Positive Feedback
ITL has received overwhelmingly positive reviews from its interpreters and translators, who praise the company's flexibility, professionalism, and kindness. Many reviewers appreciate the company's prompt payment, friendly staff, and dynamic work environment.
Key Strengths
- Flexibility and professionalism: Reviewers highlight ITL's flexibility in scheduling appointments and working with interpreters, as well as the professionalism of its staff.
- Kindness and support: Many reviewers praise the kindness and support of the ITL team, including the manager, Grace.
- Prompt payment: Reviewers appreciate the prompt payment and lack of hassle in receiving compensation for their work.
- Dynamic work environment: ITL's internal culture is described as dynamic and responsive to client needs, with a strong work ethic and a sense of mission.
Negative Feedback
However, one reviewer had a very negative experience with ITL, citing issues with payment and feeling scammed. Another reviewer mentioned a lower pay rate as a drawback.
Key Concerns
- Payment issues: One reviewer experienced issues with payment, including a lower rate than agreed upon and a lack of payment for travel time and costs.
- Lower pay rate: Another reviewer mentioned that the pay rate was lower than expected and did not match the time and effort required for certain projects.
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