At Method, we're passionate about delivering exceptional IT services that empower businesses in Essex and London to thrive in an ever-evolving digital landscape. With a strategic approach to IT support, we provide comprehensive solutions that cater to the unique needs of our clients, helping them become more agile, efficient, and secure.
Our team of experts boasts extensive knowledge and experience in all aspects of business IT, from cloud solutions and network infrastructure to cyber security and business communication systems. We take pride in our ability to understand the intricacies of our clients' operations, tailoring our services to meet their specific requirements and goals.
Our Services
We offer a wide range of services designed to support businesses across the South East, including:
- IT Support: Our 24/7/365 support services ensure that your business remains operational and secure, with swift response times and expert solutions to any technical issues that may arise.
- Cloud Solutions: Our cloud technology solutions are designed to improve efficiencies, foster collaboration, and enhance flexibility, whether you require private, hybrid, or public cloud solutions.
- Cyber Security: Our robust cyber security measures are designed to protect your business from threats, including security monitoring, ransomware incident response, and specialist services.
- Network Infrastructure: Our experts design, implement, and maintain network infrastructure that meets the unique needs of your business, ensuring seamless operations and growth.
- Business Communication Solutions: Our comprehensive communication services include VoIP, mobile data, and business communication solutions that enhance collaboration and productivity.
- IT Consultancy: Our strategic IT consultancy service works alongside your business to ensure you get the most out of your IT strategy, providing virtual consulting, strategic IT planning, and more.
Our Approach
At Method, we're committed to delivering exceptional service quality, underscored by our Service Delivery KPIs, which include a 97.33% client satisfaction rate, an average answer time of 5.3 seconds, and a same-day fix rate of 62.67%. We're dedicated to helping businesses across the South East achieve their vision, and we're proud to be an accredited Certification Body for Cyber Essentials and Cyber Essentials Plus certifications.
Overview of Method IT
Positive Experiences
Method IT has received praise for their excellent customer service, with many clients appreciating the responsive and helpful nature of their support team. The company has been commended for its proactive approach, deep understanding of customer needs, and commitment to delivering robust and innovative solutions. Many clients have reported feeling confident in Method IT's ability to resolve issues quickly and efficiently.
Negative Experiences
However, some clients have expressed frustration with the company's management team, citing a lack of response to concerns and queries. One client reported being charged for support on decommissioned servers, and another had a negative experience with contracts, finding it difficult to exit.
Notable Mentions
- Matt, a member of the support team, has been singled out for praise by multiple clients for his helpfulness and responsiveness.
- The company's approach to cyber security has been praised, with one client reporting a significant strengthening of their security measures.
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