Exceeding Your Expectations, Every Step of the Way
At Shelton & Lines, we're proud to be a multi-award-winning estate agency serving Worcestershire and surrounding areas. With a combined experience of over 55 years, our team is dedicated to providing exceptional service to our clients. We understand the importance of reputation and client recommendation, and we strive to exceed your expectations.
Our Services
We offer a comprehensive range of services to cater to all your property needs. Whether you're looking to buy, sell, let, or rent a property, we're here to guide you every step of the way. Our services include:
- Residential Sales
- Residential Lettings
- New Home Sales
- Investment Property
- Mortgage Services
- Conveyancing
- Energy Performance Certificates
- Professional Surveys
Our Mission and Vision
Our mission is to lead in our area, continuously develop, and seek innovative ways to improve the estate agency experience. Our vision is to be an inspirational estate agency, working with the best people in the industry, and achieving continued growth.
Our Promise
We promise to always make you feel welcome, deliver on our promises, and maintain great communication. We're committed to continuous improvement and promote a transparent approach to estate agency. Your feedback is essential to us, and we strive to make your experience with us exceptional.
Awards and Accolades
We're proud to have received awards from allAgents.co.uk, the UK's largest estate agency review site, for receiving the best client reviews in Worcestershire for the last 5 years.
Our Commitment to Transparency
We actively endorse a proactive approach to being a transparent estate agency. We're one of only a few firms that are happy to use allagents.co.uk, an estate agency review site similar to TripAdvisor. You can see what our clients have said about us by visiting the site.
Our Codes of Practice
Shelton & Lines is a member of The Property Ombudsman, Client Money Protect, and complies with the Deposit Protection Scheme. These memberships provide sellers, buyers, landlords, and tenants with an assurance that they will receive the highest level of customer service.
General Impression
The overall sentiment of the reviews is overwhelmingly positive, with 15 out of 16 reviews rating the company 5 stars.
Staff Performance
The staff at Shelton and Lines were consistently praised for their friendly, efficient, and professional service. Dawn, Simon, and Leigh were mentioned by name as providing exceptional service, with many reviewers expressing their gratitude for their help throughout the buying and selling process.
Communication
Communication was highlighted as a strength of the company, with reviewers praising the staff for keeping them informed throughout the process and responding promptly to queries.
Buying and Selling Experience
Many reviewers praised the company for making the buying and selling process as smooth as possible, with some even mentioning that they were able to complete their sale in a matter of days.
Negative Feedback
The only negative feedback came from one reviewer who had a poor experience with a recommended conveyancing company, which they felt lacked communication.
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