Empower Your Finances, Simplify Your Life
At Hargreaves Lansdown, we pride ourselves on being the UK's largest and most respected investment platform, serving over 1.2 million clients. With over 100 billion under our administration, we have a reputation for providing expert investment advice, innovative products, and exceptional customer service.
Our Story
We began life in 1981 as a small investment company with a vision to make investing easier and more accessible to individuals. Fast forward to today, and we have grown to become the leading investment platform in the UK. Throughout our journey, we have remained committed to our core values of integrity, transparency, and customer-centricity.
Services We Offer
At Hargreaves Lansdown, we offer a wide range of investment services tailored to meet the diverse needs of our clients. Our experienced team of investment professionals provides expert advice on various investment products, including stocks, shares, funds, and pensions. We also offer a range of platforms and accounts designed to help clients achieve their financial goals.
Investment Accounts
With us, you can choose from a variety of investment accounts, including Stocks and Shares ISAs, Lifetime ISAs, Fund and Share Accounts, and SIPP (Self-Invested Personal Pension) accounts. We also offer joint and children's accounts, as well as Junior Stocks and Shares ISAs.
Investment Research
Our research team is dedicated to providing in-depth analysis and insights on the markets, companies, and economies. We publish regular research reports, market updates, and commentaries to help our clients make informed investment decisions.
Investment Ideas
We offer a range of investment ideas and strategies, including diversified portfolios, sector-specific funds, and thematic investments. Our investment experts continuously monitor and review our investment ideas to ensure they remain aligned with our clients' goals and risk tolerance.
Retirement Planning
Going beyond investments, we also specialize in helping individuals plan for their retirement. Our expert financial planners offer tailored advice on pension planning, retirement income solutions, and estate planning.
Why Choose HL?
At Hargreaves Lansdown, we pride ourselves on our:
- Expertise: With over 40 years of experience, our team of experts provides tailored advice and guidance.
- Innovation: We continuously innovate and update our products and services to meet the evolving needs of our clients.
- Independence: We remain independent, free from conflicts of interest, allowing us to act solely in our clients' best interests.
- Cost-effective: We strive to provide competitive pricing, ensuring our clients achieve excellent value for money.
Conclusion
At Hargreaves Lansdown, we are committed to helping individuals achieve their financial goals, whether that's saving for retirement, growing their wealth, or planning for the future. With our expertise, innovative products, and exceptional customer service, we are the trusted partner for UK investors.
General Dissatisfaction
Many reviewers expressed disappointment and frustration with Hargreaves Lansdown's services, citing unhelpful and patronising staff, difficulties with account access and withdrawals, and a lack of empathy towards customers.
Poor Customer Service
Several reviewers mentioned experiencing poor customer service, including long wait times, untrained staff, and a lack of knowledge. Some reviewers felt that the company's response to their issues was inadequate, with one reviewer describing the service as a "car crash".
Account Issues and Delays
A number of reviewers experienced difficulties with account access, withdrawals, and closures. Some reviewers reported lost forms, incorrect forms, and long delays in processing requests. One reviewer was unable to access their SIPP due to a minor error in the paperwork provided by their occupational pension scheme.
Expanded Criticisms
Reviewers also criticized the company's infatuation with Neil Woodford, which cost some customers money, and the lack of a decent phone system. One reviewer felt that the company was more interested in following rules than helping customers.
Rare Praise
One reviewer had a positive experience with Hargreaves Lansdown, praising the efficient and empathetic service they received during a bereavement.
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