Delivering excellence and delighting our clients
Who we are
LCB Group is a leading provider of building repairs, maintenance, retrofit, and construction services across South Wales and the Southern England. With over 10 years of experience, we pride ourselves on delivering outstanding customer service and exceptional results for our clients.
1. Retrofit and Sustainable Solutions
We are well-versed in the delivery of retrofit and green technologies in accordance with PAS compliant processes. We work with clients to implement sustainable solutions that improve energy efficiency, reduce environmental impact, and increase the value of their properties.
2. Building Repairs and Maintenance
Our skilled team provides a comprehensive range of repair and maintenance services for both residential and commercial properties. We respond promptly to emergencies and offer planned preventative maintenance programs to minimize downtime and maximize the lifespan of your property.
3. New Build Construction
We have extensive experience in new build construction, working alongside clients from initial concept to completion. Our focus is on delivering high quality workmanship, adhering to deadlines, and exceeding expectations.
4. Case Studies
We have successfully completed numerous projects across diverse sectors, and our case studies showcase our expertise and innovative solutions. Please visit our website to explore successful projects and learn how we can apply this knowledge to your needs.
5. Core Values
Our work is guided by five core values:
- Client Focus: We prioritize client satisfaction and maintain open communication throughout the process.
- Integrity: We conduct our business with honesty, transparency, and accountability.
- Sustainability: We are committed to responsible resource management and exceeding environmental standards.
- Innovation: We embrace new technologies and solutions to provide our clients with the most effective and efficient services.
- Teamwork: Our success is built on the dedication and expertise of our skilled and passionate team.
Our Team
Our team of highly skilled and experienced professionals are the backbone of our success. We invest in our staff through ongoing training and development, ensuring they have the necessary knowledge, tools, and support to deliver exceptional results.
Quality of Work
Many reviewers have expressed dissatisfaction with the quality of work provided by this company. Several have reported poor plastering, uneven surfaces, and incomplete or abandoned jobs. Kirsty Law mentions that the plaster was "crumbling" and David Rice was disappointed that he couldn't continue working with the company. Shahin Shaz Mastafa, Mark Evans, Patricia Paralta, Cassie Lockhart, Mike Williams, and Michael Brown have all given the company the lowest rating, citing poor workmanship, inadequate staff, and broken promises.
Communication
Reviews also highlight issues with communication. Shahin Shaz Mastafa mentions numerous unreturned calls, while Patricia Paralta and Michael Brown report difficulty in getting a quote or response to their inquiries. Many reviewers have expressed frustration with the company's inability to keep appointments, with no notice or explanation given. Mike Williams and Michael Brown specifically mention that the company failed to send adequate staff to complete jobs, resulting in significant delays and disruptions.
Customer Service
There are, however, a few positive reviews regarding customer service. David Rice praises the company's professionalism, while Charles Mitchell appreciates the quick and polite response to his phone calls. Paul Williams thanks the repairman, Ben, for a job well done, and Charles Mitchell notes that the company has provided good service on two separate occasions.
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