Excellence in Surveying, Commitment to Excellence
A Family Tradition in Flooring Solutions
K C Carpets has proudly served the Pershore community for over 35 years, offering outstanding selection, guidance, and installation services for carpets and vinyl flooring. Founded on the principle of providing exceptional customer service and unparalleled quality, our family-run business has built a reputation for itself as the leading flooring specialists in the area.
Expert Guidance and Unparalleled Selection
Our extensive showroom showcases a diverse array of flooring options, encompassing everything from classic carpets to contemporary vinyl planks. Our experienced staff can expertly guide you through the process, understanding your unique requirements and preferences. We take the time to understand your needs, offering impartial advice to ensure you make the perfect flooring choices for your home.
Convenience and Transparency
For those unable to visit our store, we offer the convenience of sample delivery, delivered directly to your doorstep, free of charge and without any obligation to purchase. As a further testament to our commitment to transparency, we provide free estimates for all our products and services, ensuring you are well-informed before making a decision.
Superior Expertise and Attention to Detail
Once you have chosen your flooring, our skilled and experienced fitters take over. We handle the entire process seamlessly, from the careful removal of your old flooring to the meticulous installation of your new covering. Our diligent team ensures precise measurements, meticulous installation, and attention to every detail, leaving you with flawless and aesthetically pleasing results.
Dedicated to Customer Satisfaction
Our commitment to customer satisfaction is unwavering. We prioritize clear communication and respectful interactions, ensuring a seamless and enjoyable experience for every customer. Our polite and accommodating fitters treat your home with the utmost care and will handle your furniture with the utmost care.
Quality of Service
The majority of customers have had an exceptional experience with KC Carpets, praising the team's professionalism, politeness, and helpfulness. Richard, the manager/owner, and his team, including Robin, Rebecca, and Andy, have all received high praise for their excellent service. Customers have appreciated the attention to detail, efficient work, and pleasant interactions with the team.
Customer Satisfaction
Almost all customers have been thoroughly satisfied with the outcome, with many reporting that they are "thoroughly recommended" this business. The team's ability to find a new carpet matching the discontinued color, moving a piano to facilitate painting, and providing a seamless fitting process have all contributed to the high level of satisfaction.
Disappointment and Frustration
On the other hand, a few customers have had a disappointing experience. Scott Leckie reported being treated rudely by the owner, who seemed too busy to even return his call. Roddy Baldwin had to wait an unacceptable two weeks for a quote, and Adam Broadhurst was left feeling frustrated after being told not to bother with a job he had previously quoted for.
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