Your trusted partner for all your vehicle needs
Established in 1946, Hewitt Automotive has been a trusted name for quality automotive repairs and servicing in Stourbridge and the surrounding areas. Now in its third generation of family ownership, we pride ourselves on offering a comprehensive range of services to keep your vehicle healthy and on the road.
Our services include
Accident & Repair
We have extensive experience in handling all types of vehicle accidents, from minor bumps and scratches to major structural damage. Our highly skilled technicians will assess the damage, provide you with an accurate estimate, and work with you throughout the repair process.
Services offered
- Bodywork repairs and paintwork
- Alloy wheel refurbishment
- Exhaust system repairs and replacements
- Battery replacements
- Comprehensive diagnostic checks
Servicing & Diagnostics
Regular servicing is vital for maintaining your vehicle's health and ensuring it runs smoothly. Our experienced technicians can handle all your servicing needs, including:
- Full car services for all makes and models
- Oil changes and filter replacements
- Brake inspections and repairs
- Timing belt changes
- Diagnostic checks and repairs
Other Services
We also offer a range of additional services to cater to your specific needs:
- Paintless dent removal: Fix minor dents and scratches without damaging the paintwork.
- Valet services: Comprehensive car washing, polishing, and detailing.
- 24/7 recovery: Get help if you're stranded on the road.
Our Commitment
At Hewitt Automotive, we are committed to providing our customers with:
- Exceptional customer service: Our friendly and helpful staff are dedicated to exceeding your expectations.
- Quality workmanship: All our repairs and services are completed to the highest standards.
- Competitive pricing: We offer fair and transparent pricing for all our services.
- Transparency: We will keep you updated on the progress of your repair or service at every stage.
Contact us today to learn more about how we can help you keep your vehicle healthy and on the road!
Quality and Service
The majority of reviewers have had a positive experience with Hewitt's, praising the quality of work, communication, and customer service. Reviewers have noted that their vehicles have been returned looking like new, with some even commenting on the exceptional attention to detail and cleanliness. Several reviewers have mentioned that the team at Hewitt's kept them updated on the progress of their repair, which helped to alleviate any concerns.
Problems with Communication and Customer Service
However, one reviewer had a negative experience with the boss of Hewitt's, describing a poor attitude and lack of customer service. The reviewer was told that their repair would take an extended period of time and was not given a clear explanation for the delay. Another reviewer mentioned that they had to wait a significant amount of time for their repair, which they understood was not the fault of Hewitt's, but still caused inconvenience.
Value for Money
Most reviewers have not mentioned any issues with the cost of the repairs, with several commenting on the reasonable pricing. However, one reviewer did note that the estimate from Hewitt's was higher than the cost of the repair carried out by another garage.
Overall Experience
Overall, the majority of reviewers have had a positive experience with Hewitt's, praising the quality of work, communication, and customer service. While there was one negative review, most reviewers would likely recommend Hewitt's to others.
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