Transforming Your Wheels, Transforming Your Vehicle
At Lambourne Carpets & Flooring, we are passionate about delivering exceptional quality flooring solutions for both commercial and residential clients. With over 35 years of experience in the industry, we have established ourselves as leaders in providing top-notch flooring solutions that meet the unique needs of our clients.
Our Story
Founded in 1985 by John Matthews, our company has built a reputation for providing outstanding quality personal service, supplying and installing all types of flooring, including carpets, tiles, resilient flooring, Amtico, Karndean, laminates, solid and engineered woods. Over the years, we have established long-term relationships with our commercial clients and local customers within London and the Southeast Counties.
Our Services
We offer a comprehensive range of services designed to meet the diverse needs of our clients. From commercial projects to residential projects, supply and installations, floor finishes, measuring and estimating, furniture lift products, and more, we have the expertise and resources to deliver exceptional results. Our team of experienced professionals is dedicated to providing the highest quality personal service, ensuring that our clients receive the best possible solutions for their flooring needs.
Commercial Flooring Solutions
When it comes to commercial flooring, we understand the importance of delivering high-quality solutions that meet the unique needs of our clients. We have experience working with large commercial offices, commercial venues, schools, hotels, restaurants, and hospitals, providing tailored flooring solutions that meet their specific requirements. Our team of experts will work closely with you to understand your needs, provide expert advice, and deliver exceptional results that meet your expectations.
Residential Flooring Solutions
For our residential clients, we offer a wide range of flooring solutions designed to enhance the beauty and functionality of their homes. From carpets and rugs to luxury vinyl tiles, hardwood flooring, and more, we have the expertise and resources to deliver exceptional results that meet our clients' unique needs.
Our Commitment to Excellence
At Lambourne Carpets & Flooring, we are committed to delivering exceptional quality flooring solutions that meet the highest standards of excellence. We are dedicated to providing outstanding customer service, ensuring that our clients receive the best possible experience from start to finish. With our expertise, resources, and commitment to excellence, you can trust us to deliver exceptional results that meet your flooring needs.
Customer Reviews for Lambourne Carpets & Flooring Ltd.
Positive Feedback
Lambourne Carpets & Flooring Ltd. has received an overwhelming amount of positive feedback from customers who have had excellent experiences with their services. The staff, including Sandy, John, Mitch, and the installers, were praised for their professionalism, quality of work, and customer service. Several customers mentioned that the team was extremely helpful, knowledgeable, and friendly throughout the entire process, from choosing the right carpet to the final installation.
Some customers were particularly impressed with the quick turnaround times, the quality of the materials, and the installation process itself. They noted that the installers were skilled, efficient, and attentive to detail, ensuring that the final result was of high quality and met the customer's expectations.
Furthermore, the company's commitment to customer satisfaction and their willingness to address any issues promptly were highlighted as key strengths. The overall positive feedback showcases Lambourne Carpets & Flooring Ltd.'s dedication to providing an exceptional service that leaves customers happy and satisfied with their new flooring.
Negative Feedback
Unfortunately, there were a couple of negative experiences reported by customers. One customer, Mukeith Miah, had an extremely disappointing experience with the company. Despite purchasing a very expensive carpet, he encountered numerous issues with bubbling in various places. Despite the company's attempts to correct the problem on multiple occasions, the issue persisted, and they refused to take responsibility, instead attempting to shift blame onto the manufacturer of the carpet. This led to a poor after-sales service experience and a negative perception of the company's customer satisfaction and quality assurance.
Another customer had a minor issue with the installation process, but it was resolved promptly and to their satisfaction.
Overall Experience
In conclusion, the majority of customers had an excellent experience with Lambourne Carpets & Flooring Ltd., praising the staff's professionalism, quality of work, and customer service. However, there were a couple of negative experiences that highlighted issues with after-sales service and accountability. Overall, the company's commitment to customer satisfaction and their dedication to providing an exceptional service were evident in the positive feedback received from most customers.
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