Move with Wilson Ward - Fantastic places to call home
Welcome to The Merchant City Inn, a privately owned three-star hotel in the heart of Glasgow's cultural quarter. Our hotel is steeped in history and tradition, and we pride ourselves on providing a warm and welcoming atmosphere for all our guests.
Our Story
The Merchant City Inn is situated in the vibrant neighbourhood of the Merchant City, Glasgow's cultural quarter. The area was once the hub of Glasgow's tobacco trade, with wealthy merchants, known as the Tobacco Lords, building grand townhouses and warehouses in the 18th century. Today, the area is a bustling hub of activity, with a plethora of shops, cafes, restaurants, and bars to explore.
Our Rooms
We offer 40 stylish and comfortable rooms, each equipped with modern amenities to ensure a relaxing and enjoyable stay. Our rooms come in various configurations, including single, double, triple, and quad rooms, as well as family suites. Each room is elegantly furnished and boasts modern facilities, including flat-screen TVs with freeview channels, tea and coffee making facilities, towels, toiletries, and hair dryers.
What We Offer
At The Merchant City Inn, we pride ourselves on providing exceptional service and ensuring that our guests have a memorable stay. We offer a range of amenities, including:
- Complimentary maps and local knowledge
- Iron and ironing boards available on request
- Daily housekeeping services
- A great selection of food and drink options nearby
Special Offers
We have a range of special offers and discounts available throughout the year. When you book with us direct, we guarantee the best available rate. Why not take advantage of one of our regular offers and promotional codes?
About Our Hotel
The Merchant City Inn is a privately owned three-star hotel, nestled in the heart of Glasgow's cultural quarter. We pride ourselves on providing a warm and welcoming atmosphere, where our guests can feel at home. Whether you're in Glasgow for business or pleasure, we're committed to making your stay with us an enjoyable one.
Overview of Hotel Reviews
Cleanliness and Maintenance
Reviews suggest that the hotel has issues with cleanliness, with multiple guests reporting dirty rooms, hair in beds, and smashed glass on the floor. Some guests also mentioned that the toilet and bathroom were not clean, and that the mattress was urine-stained. However, a few guests did report that their rooms were clean and comfortable.
Staff and Customer Service
The hotel's staff received mixed reviews, with some guests reporting friendly and polite service, while others experienced rude and unhelpful staff. Some guests were shouted at, ignored, or spoken to in a horrible manner. The hotel's customer service was also criticized for cancelling bookings without explanation and failing to respond to emails.
Location and Value
The hotel's location was generally praised, with guests noting its proximity to Glasgow's city centre and attractions. Some guests felt that the hotel offered good value for the price, with comfortable rooms and a quiet atmosphere.
Facilities and Amenities
Reviews suggest that the hotel's facilities are limited, with some guests noting that the TV didn't work, and that there was no food available. The hotel's decor was also described as tired and tatty.
Security and Safety
One guest raised concerns about the hotel's security procedures, specifically the request for bank card details and the photocopying of the three-digit security number.
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