When quality counts, customers chart a course for Waterfalls
Waterfalls is Elgin's leading bathroom, kitchen and tile showroom, offering a comprehensive range of design, supply and installation services for your home improvement needs. Founded on a foundation of expertise and local heritage, we are committed to exceeding your expectations and bringing your bathroom and kitchen dreams to life.
Our Experienced Team
Our team comprises experienced professionals with decades of experience in bathroom and kitchen design, installation, and project management. We are passionate about helping you create functional and stylish spaces that reflect your unique style and needs. Led by John Craig and supported by Ian and Alex Simpson, our reliable and dedicated team will guide you through every step of the process, from initial consultation to completion.
Tailored Solutions for Every Project
Whether you are planning a complete bathroom transformation or simply updating your kitchen, we offer a flexible range of services to meet your individual needs. Our dedicated designers will work closely with you to:
- Understand your vision and requirements
- Provide expert advice on product selection and layout
- Create detailed 3D designs for visual planning
- Manage and coordinate every step of the installation process
Quality Products and Materials
At Waterfalls, we partner with renowned manufacturers to provide a diverse selection of high-quality bathroom and kitchen products. Our range includes:
- Premium taps and fixtures
- Durable and stylish bathroom and kitchen furniture
- Top-notch tiles and flooring solutions
- Premium bathroom accessories and lighting
Exceptional Customer Service
Customer satisfaction is our top priority. We are committed to:
- Providing open communication and timely updates
- Offering transparent pricing and clear project timelines
- Treating your home with respect and leaving it clean and tidy
Visit Our Showroom
Our modern showroom in East High Street showcases a stunning selection of bathroom and kitchen displays, featuring the latest trends and innovative designs. Our friendly staff will be delighted to guide you through the space and provide personalized advice tailored to your project.
Initial Impressions
The reviewers praise the helpful and knowledgeable staff at Waterfalls, with some mentioning a relaxed and non-pushy approach to sales. The designers are described as being thorough and consultative, taking the time to understand the customer's ideas and producing detailed plans.
Design and Planning
The reviewers highlight the excellent design and planning stages, with staff willing to listen and adapt to their needs. The designer's attention to detail is praised, and the process is described as relaxed and free from pressure.
Workmanship and Finish
The reviewers are very satisfied with the finished product, with one mentioning that the job was completed in just five days. The workmen arrived on time, and the old bathroom was completely emptied prior to the new installation.
Service and Communication
The reviewers praise the company's after-sales service, with one mentioning that they were kept informed of progress. Communication is described as efficient, with quotes and appointments followed up promptly.
Disappointments
One reviewer expresses disappointment with the lack of response to their initial inquiry and the inability to get an appointment, despite previous positive experiences.
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