Building a Sustainable Future
Switched On Insurance exists to provide peace of mind in an increasingly technological world. We offer flexible and affordable insurance plans to protect the devices that have become an integral part of our daily lives.
Our mission is to simplify the insurance experience by offering straightforward plans, clear communication, and responsive customer support. We believe insurance should be accessible, easy to understand, and convenient to use.
What we offer
We offer a comprehensive range of gadget insurance plans to cover a wide variety of devices, including:
- Mobile Phones: Protect your investment from accidental damage, theft, or malfunction.
- Tablets: Guard your tablet against accidental drops, spills, and screen cracks.
- Laptops: Ensure your work or entertainment device is protected from spills, drops, and hardware failures.
- Cameras: Keep your precious memories safe from accidental damage or loss.
- Other Gadgets: Extend the protection to any essential tech you rely on, such as smartwatches, gaming consoles, and drones.
Beyond just covering your device, we also provide
- 24/7 Claims Support: Our dedicated customer service team is available around the clock to assist you with any claims or inquiries.
- Fast Claims Processing: We understand the need for swift resolutions, so we aim to process claims quickly and efficiently.
- Flexible Payment Options: Choose between convenient monthly or annual payment plans to fit your budget.
- Transparent Coverage: Our clear and concise policy wording makes understanding your cover a breeze.
Our Values
At Switched On Insurance, we believe in:
- Accessibility: Insurance should be affordable and accessible to everyone.
- Simplicity: Our plans are designed to be straightforward and easy to understand.
- Transparency: We provide clear and concise information about our coverage and claims processes.
- Customer-Focusedness: We are committed to providing exceptional customer service and supporting our customers every step of the way.
Overall Experience
The reviews suggest that the majority of customers have had a disappointing experience with the insurance company, with two customers rating them 1 star out of 5 and expressing frustration with the claims process and customer service.
Claims Process
One customer, Mohammad Naseer, had a negative experience when trying to make a claim, citing that the company requested unnecessary information and eventually only offered to cover the claim for the original purchase price, rather than the agreed upon amount.
Customer Service
All three customers mentioned poor customer service, with slow or non-existent responses to queries and concerns. Lizzie Kristina mentioned that she had many unanswered queries, and Mohammad Naseer described the company as "UNPROFESSIONAL-UNETHICAL-LIARS".
Positives
Lizzie Kristina did mention that her phone was repaired and returned to her within a week of sending it in, which was a positive experience for her.
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