Transforming Your Space, Enhancing Your Life
At Riley James Kitchens, we are a family-run business with over 35 years of industry experience, based in Stroud, Gloucestershire. We are your local independent kitchen specialists, providing bespoke kitchens to Gloucestershire and the surrounding areas. Our team of experts is dedicated to helping you create your dream kitchen, bedroom, or bathroom, tailored to your unique style and requirements.
Our Services
We offer a comprehensive range of services, from design and planning to installation and after-sales care. Our free design service includes a full design and CAD service, where we work closely with you to bring your vision to life. We also provide a free online room planner and designing tool, allowing you to get started with your project from the comfort of your own home.
Bespoke Kitchens
Our bespoke kitchens are designed to fit your individual style, with no limitations on the options available. We use our industry knowledge and vast array of products to create a truly unique kitchen that reflects your personality. From modern and sleek to traditional and classic, we have a range of styles to suit every taste and budget.
Bedrooms and Bathrooms
In addition to kitchens, we also offer a range of bespoke bedroom and bathroom solutions. Our experts will work with you to design and create a space that is both functional and beautiful, tailored to your specific needs and requirements.
Showroom and Online Store
Our showroom in Ebley, Stroud, is open by appointment only, where you can view our stunning displays and examples of the quality products we have available. We also have an online store, where you can browse our range of products and make purchases at your convenience.
Our Philosophy
At Riley James Kitchens, we believe in providing honest advice and dedicated service to our customers. We take the time to listen to your requirements and work with you to create a space that exceeds your expectations. We are confident in our products and services, and we do not believe in using hard sell tactics. Our goal is to provide you with your dream kitchen, bedroom, or bathroom, and we will work tirelessly to achieve that.
Customer Feedback Summary
Our team at Riley James is dedicated to providing the best possible service to our customers. We strive to ensure that every customer leaves with a positive experience and is completely satisfied with their new kitchen or bathroom. Below is a summary of recent customer feedback, highlighting both the positive and negative aspects of our service.
Positive Feedback
We are thrilled to hear that our customers have had positive experiences with our design and installation services. Many customers have praised our team for their patience, professionalism, and dedication to ensuring that their new kitchen or bathroom meets their expectations. For example, one customer appreciated the help of our designer, Justin, who was excellent throughout the process and ensured that the customer's bathroom refit was completed smoothly. Another customer, John Sidaway, praised our coordinator, Vicki, for her expert help in updating their kitchen and ensuring that the process was smooth and efficient.
Negative Feedback
While we are pleased to hear that many of our customers have had positive experiences, we also acknowledge that there have been a few issues. For instance, one customer, Sophie Bradshaw, experienced delays and mistakes during the installation process. We regret any inconvenience this may have caused and are working to address these issues. Another customer, Tilly Mackley, was disappointed with the time wasted and the discrepancies in the initial quote and the final price of the job. We understand that this can be frustrating and are taking steps to improve our communication and ensure that quotes are accurate.
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