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Passionate about Power Tools and Their Spare Parts
PartShopDirect emerged from a deep understanding of the frustration DIY enthusiasts and tradespeople face when their power tools break down. We believe in making quality repairs accessible and affordable, without compromising on selection or service.
With over 30 years of experience in the industry and a team of dedicated experts, we are the UK's leading supplier of genuine power tool spare parts and accessories. We stock an unmatched range of parts for all major brands, including Black & Decker, DeWalt, Elu, and Makita.
Why Choose PartShopDirect?
Our commitment to our customers extends far beyond simply selling parts. We are dedicated to:
- Speed and efficiency: With a vast majority of popular parts in stock, we dispatch orders the same day and offer swift delivery options.
- Expert knowledge: Our team of experienced engineers and customer service representatives can help you identify the right parts and troubleshoot any issues you might be facing.
- Genuine parts: We only stock original, manufacturer-approved spare parts, ensuring quality and performance.
- Competitive pricing: We offer competitive pricing on all our products and regularly run promotions and discounts.
- Excellent customer service: We pride ourselves on providing responsive and personalized customer service, with a commitment to respond to all inquiries promptly and efficiently.
Our Services
Beyond supplying spare parts, we offer:
- Repair and maintenance guidance: Our team can offer advice on repairing and maintaining your tools, maximizing their lifespan.
- Technical support: We provide detailed diagrams and troubleshooting guides to help you identify and fix issues.
- Custom solutions: For complex repairs or unique needs, our experts can offer tailored solutions and recommendations.
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Spare Parts and Diagrams
Many reviewers have praised Parts Shop Direct for providing accurate and helpful diagrams to ensure they ordered the correct spare parts. The company's ability to supply the required parts quickly and efficiently has made the process of ordering and fitting replacement parts stress-free and straightforward.
Customer Service
Excellent customer service has been a consistent theme throughout the reviews. Responding quickly to queries, resolving issues promptly, and offering assistance when needed has left many customers impressed and satisfied with their overall experience.
Order Fulfillment
While some reviewers have experienced minor issues with their orders, such as missing parts or discrepancies, the company has generally demonstrated a willingness to resolve these problems promptly and to the customer's satisfaction. This commitment to resolving issues has earned Parts Shop Direct a reputation for providing reliable and trustworthy service.
Disappointments
However, not all experiences have been positive. Two reviewers have reported receiving incorrect orders, which has caused frustration and disappointment. Although the company has apologized and attempted to rectify the situation, these experiences have left a poor taste in the mouths of these customers.
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