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Mill Lane Auto Ltd is a family-run business that has been established since 1985, and we have been serving the local community from our current premises since 1991. Over the years, we have built a reputation for being a centre of excellence, providing specialised services for most makes and models of vehicles, including light commercial vehicles. Our investment in the latest diagnostic equipment enables us to offer a high level of technical expertise, ensuring that your vehicle is in good hands.
As a family-run business, we understand the importance of customer care. We are committed to providing not only the best technical service but also the best customer service. We are an MOT approved centre, members of the Federation of Small Businesses & members of the Motor Ombudsman Organisation. Our commitment to customer care gives you peace of mind in knowing that you are going to be given the best service possible.
Our Services
We offer a wide range of services at Mill Lane Auto Ltd. We are an independent car service and repair garage, and we use the latest diagnostic equipment to work on most makes and models of vehicles. Our services include:
- Servicing
- Air Conditioning
- MOT
- Wheel Alignment
- Tyres
- Clutches
- Braking Systems
- Diagnostics
- ABS Service & Repair
- Exhausts & Batteries
- Engine & Gearbox Repairs
- Local Breakdown & Recovery
- Free Courtesy Cars (subject to availability)
- Free Local Collection
We are proud to be members of "The Retail Motoring Industry" (RMI), Trading Standards Industry (TSI) and the "Independent Garages Association" (IGA). All TMG members comply with a strict code of conduct, treat you and your vehicle with respect, work to the highest standards, and are backed by CTSI and the IGA.
Discounts We Offer
We offer a 7.5% discount for N.H.S. workers and 7.5% for East Riding Council Staff. We believe in rewarding our customers for their loyalty, and we are committed to providing excellent service, knowledge, and a friendly atmosphere. Our prices are competitive, and we are dedicated to providing value for money.
In conclusion, if you are looking for a garage that you can trust, look no further than Mill Lane Auto Ltd. We are a family-run business, committed to customer care, and providing a high level of technical expertise. We offer a wide range of services, and we are dedicated to providing excellent value for money. So why not call us now and put your mind to rest and our service to the test!
Service Standards and Quality
The reviews highlight the high standards of service provided by Mill Lane Auto LTD. Many customers have praised the friendly and helpful staff, who are knowledgeable and prompt in diagnosing and resolving issues with their vehicles. The garage's attention to detail and commitment to providing a high-quality service are particularly notable.
Communication and Honesty
The reviews also commend the garage's transparent communication style, with customers appreciating being kept informed about the progress of their vehicle's maintenance or repair. Additionally, many customers have praised the honesty and integrity of the staff, who have avoided overcharging or attempting to upsell unnecessary work.
Price and Value
Several customers have mentioned the reasonable prices charged by Mill Lane Auto LTD, which compares favourably to other garages and dealerships. The garage's commitment to providing good value for money is evident in the reviews.
Negative Comments
Unfortunately, one customer had a negative experience, citing dishonesty and poor customer service. Mr. Matt Millington felt misled about the cost of replacement tyres and was overcharged by the garage. The customer felt that the receptionist needed training and that the garage's customer service had a long way to go to improve.
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