Our Commitment
Donaldson West LLP is a niche legal practice focused on providing clear and accessible advice to individuals and businesses in the Wealden and Tunbridge Wells areas. We maintain a strong focus on building personal relationships with our clients to understand their unique needs and goals. Our highly skilled and experienced team will guide you through every step of the legal process with sensitivity and understanding.
Our History & Values
Established in 2001 by founding partners Pauline Donaldson and Trevor West, Donaldson West LLP has built a reputation for delivering exceptional legal services based on integrity, transparency, and client-centeredness. We believe in accessibility, clear communication, and fostering strong relationships with our clients.
Our Services
We offer a comprehensive range of legal services that cater to both personal and commercial needs. Our services include:
- Residential Conveyancing: Assisting clients with the purchase and sale of their homes.
- Wills & Inheritance Tax: Guiding clients through the process of creating valid wills and managing inheritance tax implications.
- Probate & Administration of Estates: Handling the legal aspects of estate administration, including probate and dealing with assets.
- Appointment of Deputies & Powers of Attorney: Providing guidance on establishing powers of attorney and managing healthcare or financial matters for individuals who may need assistance.
- Commercial Property: Advising on all aspects of commercial property transactions and management.
Our Team
Our team of experienced lawyers, legal assistants, and support staff is dedicated to providing exceptional legal guidance and client service. We value open communication, teamwork, and continuous learning to ensure that our clients receive the highest quality of legal care.
Working with Donaldson West LLP
We believe in building strong, collaborative relationships with our clients. We take the time to understand your unique needs and provide tailored solutions that meet your specific goals. We are committed to open communication, transparency, and ensuring your complete satisfaction throughout the legal process.
Customer Service and Communication
Donaldson West has received praise for their exceptional customer service and communication skills. One reviewer, Geraldine Coppard, appreciated their helpfulness over the phone during a difficult time. They were able to provide support and guidance, demonstrating their commitment to customer care.
Professionalism and Expertise
Stuart Kent, a managing agent of leasehold residential properties, commended Donaldson West for their efficiency and promptness in dealing with lease transfers. He praises their high standards, professionalism, and courtesy, setting an exemplary example for others to follow.
Disappointment and Unmet Expectations
On the other hand, Ahmad Badri's experience was marred by poor communication. Despite being promised a callback, no one returned their call, leaving them feeling disappointed and unimpressed with the firm's client service.
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