Our Journey
MJ Plumbing & Heating was founded in 2007 by Michael Lewis with a vision of providing seamless, professional plumbing and heating services to the Cardiff and Vale of Glamorgan communities. We take pride in our local roots and have built a solid reputation through exceptional customer care and high-quality workmanship.
Our Expertise
We offer a comprehensive range of services, catering to both residential and commercial clients. Our skilled team of professionals can handle everything from routine maintenance and repairs to complex installations and renovations.
Plumbing Services
- Planning and bespoke design for bathrooms, showers, wet rooms, and under-floor heating systems
- Installation and repair of boilers, taps, sinks, toilets, and other fixtures
- Emergency plumbing repairs
- Comprehensive gas safety checks and certification
Building Services
- Design and installation of property heating systems
- Renovation and refurbishment of period properties
- Bathroom redesigns and walk-in wardrobe installations
- House extensions and loft conversions
Quality and Assurance
At MJ Plumbing & Heating, we prioritize quality and safety. All our work is completed to the highest standards and complies with relevant regulations. We hold relevant certifications in gas safety and are members of industry associations.
What Sets Us Apart?
- Personalized Approach: We take the time to understand your specific needs and deliver solutions tailored to your requirements.
- Honest and Transparent: We provide clear cost estimates and timelines upfront and keep you updated throughout the process.
- Exceptional Customer Care: Our friendly and experienced staff are dedicated to providing a seamless and enjoyable experience for all our clients.
Our Commitment
We are committed to exceeding expectations and building lasting relationships with our clients. We are proud to offer a backup maintenance service and guarantee all our work for your peace of mind.
Disappointing Experiences
The reviewers shared their unpleasant experiences with MJ Plumbing, expressing frustration and disappointment with the company's services.
Inconsistencies and Miscommunication
Several issues arose regarding call-outs, scheduling, and communication. Mrs. Browns mentioned being charged for a call-out that didn't result in a proper fix, while Ghostface K. described multiple delays and miscommunications, including being told a plumber would arrive on multiple occasions only to be left waiting. Both reviewers emphasized the stress and inconvenience caused by the company's unprofessional approach.
Unmet Expectations
Mrs. Browns was led to believe she would need a new tap and bath, only to be left with an unrepaired leak and an increased bill of 176. Ghostface K. was promised a plumber would arrive between 8am-11am and then between 8am-2pm, but the plumber never showed up.
Apparent Lack of Concern
The reviewers felt that the company seemed unconcerned with their plight, with both Mrs. Browns and Ghostface K. noting that they would not recommend MJ Plumbing to others due to the company's untrustworthiness.
A Single Positive Review
Samuel Mason had a more positive experience, praising the company for their professional workmanship, punctuality, and minimal disruption during the installation of a new bathroom suite and boiler.
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