"The personal touch" throughout our service
Grosvenor Properties (UK) Ltd is a distinguished local independent agency that has specialised in residential property lettings across the whole of the Wirral area for over 25 years. Our unwavering commitment to staying abreast of all legislative changes and offering clients "The personal touch" throughout our service has enabled us to build strong relationships with our clients and establish a formidable reputation within the local property market. With an extensive knowledge of the local area, our office is conveniently located in the heart of Heswall, directly opposite the M&S Foodhall.
Why Choose Grosvenor Properties?
At Grosvenor Properties, we believe that our clients benefit significantly from dealing directly with the company directors. This enables them to leverage our extensive experience and knowledge while building a strong customer-agent relationship. We have found that this relationship can save clients substantial amounts of time and money. In contrast to larger agents where directors may no longer have a "hands-on approach" to their business and the needs of their clients, we pride ourselves on providing a highly personalised service. "The personal touch" has been the cornerstone of our success.
Our Services
As a full-service residential lettings agency, Grosvenor Properties offers a comprehensive range of services tailored to meet the diverse needs of our clients. Our services include:
- Property Valuation: We offer free virtual valuations that allow clients to describe their property, upload photos and videos, and receive an accurate valuation from the comfort of their home. Our valuations take into account various factors, including property type, location, number of bedrooms and bathrooms, additional features, and current market conditions.
- Property Search: We maintain an up-to-date database of available properties for rent, which can be searched by property type, location, number of bedrooms and bathrooms, and price range. Our interactive map search and draw search tools enable clients to find properties in specific locations, while our list search allows for a more traditional search experience.
- Tenant Services: We provide a comprehensive range of services for tenants, including registering for property alerts, finding out more about the rental process, reporting repairs, and viewing properties. Our experienced and knowledgeable team is dedicated to providing tenants with a seamless rental experience.
- Landlord Services: Our services for landlords include registering for our landlord portal, finding out more about our property management services, conducting property valuations, and advertising properties for rent. We are committed to helping landlords maximise their rental income while minimising void periods and ensuring compliance with all relevant regulations.
- Meet the Team: Our team is the backbone of our agency, and we are proud to introduce our directors, Karen Norton and Gayle Statham. Karen has over 25 years of experience in the property industry and is responsible for the overall management of the agency. Gayle is a highly experienced lettings negotiator with a keen eye for detail and a dedication to providing exceptional customer service.
At Grosvenor Properties, we are committed to providing our clients with an unparalleled level of service, underpinned by our extensive experience, local knowledge, and personalised approach. Whether you are a tenant looking for a new home, a landlord seeking to maximise your rental income, or a property owner considering your options, we are here to help.
General Service
The majority of reviewers have had a positive experience with Grosvenor Properties, praising their friendly, professional, and efficient service. Many reviewers have rented or sold properties through the agency and have been impressed with the quality of service they received.
Rental Services
Reviewers have praised the agency's ability to source quality tenants and its efficient process for renting out properties. Many have commented on the friendly and helpful nature of the staff, who are always willing to go the extra mile to resolve any issues that may arise.
Selling Properties
Reviewers have also praised the agency's ability to sell properties quickly and efficiently, with many commenting on the professional and courteous approach of the staff. Some have noted that the agency's prices may be slightly lower than those of other agencies, but that this is reflected in the level of service provided.
Negative Experiences
A few reviewers have had negative experiences with the agency, with one reviewer reporting that the agency was unresponsive and lacked courtesy in responding to their queries. Another reviewer reported a poor experience in selling a property through the agency, citing a lack of transparency and dishonesty.
Summary
Grosvenor Properties has received an overall positive rating from reviewers, with many praising their friendly, professional, and efficient service. However, a few reviewers have had negative experiences, citing unresponsiveness and dishonesty. Overall, the agency's strengths seem to outweigh its weaknesses.
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