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Nestled in the heart of Swindon, Wiltshire, Ridgeway Stoves Ltd has been illuminating the homes of local residents with warmth and efficiency since 1997. As a leading provider of heating solutions, we specialize in the installation, maintenance, and repair of wood burning stoves, chimney systems, and fireplaces.
Expertise in Stoves and Chimneys
Our team of experienced and certified engineers are skilled in the art of transforming homes with the perfect combination of heating and aesthetic appeal. We offer a comprehensive range of services, including:
- Supply and Installation: We provide a wide selection of high-quality wood burning stoves from leading manufacturers. Our expert installers will ensure a seamless and efficient installation process.
- Chimney Relining: Aged or damaged chimneys can be restored to their former glory with our professional relining services.
- Fireplace Installation: We can enhance the ambiance of any room with the installation of a stunning fireplace.
- Chimney Sweeping: Regular chimney sweeping is essential for safety and efficiency. Our technicians will meticulously clean your chimney, ensuring optimal performance.
- Chimney Repairs: From minor repairs to complete rebuilds, our skilled engineers can tackle any issue with expertise.
Quality Products and Exceptional Service
At Ridgeway Stoves Ltd, we prioritize quality and customer satisfaction. We stock only the highest quality products from trusted manufacturers, and our engineers are fully certified and insured. We are committed to providing exceptional customer service, ensuring a seamless and enjoyable experience for every client.
Personal Consultation
Our experienced staff is dedicated to understanding your unique needs and requirements. We offer personalized consultations to discuss your project, assess your home, and recommend the best solutions to enhance your living space.
A Commitment to Excellence
As a registered member of the HETAS organization, we adhere to the highest standards of safety and professionalism. Our dedication to excellence is evident in our meticulous workmanship, attention to detail, and unwavering customer support.
Customer Experience with Product Quality
The reviews highlight a stark contrast in customer satisfaction with the quality of products received. One customer, Dennis Moore, was extremely dissatisfied with the stove he purchased, describing it as "absolutely appalling" and likening its appearance to having had multiple previous owners, including two deceased ones. He also expressed disappointment with the broken slate halves. In contrast, Andrew Memory-Ferron reported a highly positive experience with the repair and installation of his wood burner and slate, praising the high quality of the work.
Customer Service
The reviews also reveal differing opinions on the customer service provided. Dennis Moore described the customer service as "terrible", implying that his concerns were not adequately addressed. On the other hand, Andrew Memory-Ferron's review suggests that he received excellent service, thanking the company for their efforts.
Recommendations
Based on their experiences, the customers provided conflicting recommendations. Dennis Moore strongly advises against purchasing from the company, suggesting that customers would be better off shopping at a more reliable retailer like B&Q. In contrast, Andrew Memory-Ferron's positive review implies that he would recommend the company to others.
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