Transforming Indoor Spaces, One Breath at a Time
Here at MasterCool Air Conditioning, we take pride in being one of the leading providers of air conditioning, ventilation, and heat recovery solutions in London and Essex. With years of experience in the industry, we have built a reputation for delivering top-quality services that cater to the unique needs of our clients. Our team of experts is dedicated to providing innovative solutions that improve indoor air quality, increase energy efficiency, and enhance the overall comfort of your space.
Our Services
At MasterCool Air Conditioning, we offer a wide range of services designed to meet the diverse needs of our clients. Our services include:
- Retail and Shop Air Conditioning: We provide customized air conditioning solutions for retail stores, shopping centers, and other commercial establishments.
- Office and Commercial Air Conditioning: We design, install, and maintain air conditioning systems for offices, commercial buildings, and other corporate spaces.
- Ventilation and Heat Recovery: We offer advanced ventilation systems that improve indoor air quality and reduce energy consumption.
- Data Centres: We specialize in designing and installing high-performance air conditioning systems for data centers, server rooms, and comms rooms.
- Servicing and Maintenance: Our team of experts provides routine maintenance, repair, and servicing of air conditioning systems to ensure optimal performance.
Our Commitment to Quality and Excellence
At MasterCool Air Conditioning, we are committed to delivering exceptional services that exceed our clients' expectations. We are proud members of the Heating and Ventilation Contractors Association (HVCA) and adhere to the highest standards of quality and professionalism. Our team of experts listens to our clients' needs, provides personalized advice, and offers customized solutions that meet their unique requirements.
Overall Experience
Reviews of Mastercool reveal a mixed bag of experiences, with both positive and negative feedback from customers.
Positive Experiences
Some customers have reported excellent service, praising the company's professionalism, responsiveness, and quality of work. They have highlighted the helpfulness of engineers, the neat installation of units, and the smooth functioning of the systems.
Negative Experiences
On the other hand, several customers have expressed disappointment and frustration with Mastercool's service. They have reported poor customer service, unprofessional behavior, and questionable practices. Some have complained about parking issues, while others have had negative experiences with the company's sales tactics and servicing.
Specific Issues
Some specific issues that have been raised include:
- Parking issues: Several customers have reported problems with Mastercool's vans parking inconsiderately, blocking pedestrian paths and driveways.
- Poor customer service: Some customers have experienced poor service, with staff displaying a lack of enthusiasm and unhelpful attitudes.
- Questionable sales tactics: One customer reported being pressured into a service contract and being misinformed about the condition of their units.
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