We Will Beat Any Genuine Quote - Price Promise
At Joel D. Kerr Funeral Services, we understand the importance of providing a dignified and compassionate farewell to your loved ones. Our family-run funeral directors have been serving the community of Teesside for over 20 years, offering a range of funeral services tailored to meet the unique needs of each family.
Our Story
With three chapels conveniently located in Hartlepool, Middlesbrough, and Billingham, we are dedicated to providing a professional and personalized service to families during their time of need. Our team, led by Joel D. Kerr, has been recognized for their exceptional service, winning the Community Category at the 2006 Hartlepool Business Awards and the Golden Charter Regional Funeral Planner of the Year in 2011.
Our Services
We offer a range of funeral packages to cater to different preferences and budgets. Our Direct Cremation package provides a basic, yet dignified, service, while our Traditional Cremation package includes a minister or humanist-led service and a hearse to transport your loved one. For those seeking a more traditional and elegant farewell, our Horse and Carriage package offers a grand and stylish way to say goodbye.
In addition to our funeral services, we also provide a range of pre-paid funeral plans, allowing you to plan and prepare for the future with confidence. Our team is committed to guiding you through the funeral planning process, ensuring that your wishes are respected and your loved one is treated with dignity and respect.
Our Promise
At Joel D. Kerr Funeral Services, we are committed to providing a high-quality, personalized service that exceeds your expectations. Our team is dedicated to helping you create a meaningful and memorable farewell for your loved one, and we are confident that our expertise and compassion will help ease the burden of planning a funeral during a difficult time.
Overview of Funeral Services
The reviews of Kerr's funeral services have highlighted the differing experiences of two individuals, Jeff Simpson and Geoff Todd. While one review praises the professionalism and friendly service, the other criticizes the unprofessional response received.
Positive Experience
Jeff Simpson's 5-star review highlights the excellent service he received from Kerr's. From the initial contact to the funeral itself, the service was professional, friendly, and efficient. The arrangement process was simple, straightforward, and free from any pressure or hard-sell tactics. The funeral proceeded without a hitch, exceeding expectations.
Negative Experience
In contrast, Geoff Todd's 1-star review expresses disappointment and frustration with the response he received. After seeing an advert, he contacted Kerr's on a Saturday and was greeted with an unprofessional tone, poor telephone manner, and an inaudible conversation. As a result, he ended the call and took his inquiry elsewhere.
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