Support & Guidance for a Brighter Future
A Rich History Serving the Community
The Marsden has a long and proud history serving the financial needs of communities across the North West. Founded in 1860, we have evolved from a small building society to become one of the leading financial institutions in the region. Throughout our history, we have remained committed to providing our customers with exceptional service, competitive products, and tailored guidance.
Dedicated to Supporting Your Financial Journey
Our dedicated team of experts offers a comprehensive range of financial products and services to meet your individual needs. Whether you're looking to save for the future, invest for retirement, or secure your home, we have a solution for you.
Savings & Investments
- Competitive savings accounts with easy access
- Fixed rate bonds and cash ISAs for secure investments
- Easy-to-use online banking platform for convenient account management
Mortgages
- Comprehensive mortgage options to suit your circumstances and goals
- Dedicated mortgage specialists to guide you through the process
- Flexible repayment options and competitive interest rates
Personal Financial Planning
- Expert advice on budgeting, investments, and retirement planning
- Tailored solutions to meet your unique financial goals
- Ongoing review and adjustment of your financial plan to ensure it remains relevant
Additional Support
- Access to a range of online tools and resources to manage your finances effectively
- Personalized support and guidance from our expert team
- Dedicated COVID-19 support and financial assistance programs
Commitment to Customer Service
At The Marsden, we are passionate about delivering exceptional customer service. We are committed to:
- Providing clear and personalized communication
- Responding to your inquiries promptly and efficiently
- Treating you with respect and understanding
Overview of Reviews
Marsden Building Society has received a mixed bag of reviews, with both positive and negative comments from customers.
Positive Experiences
Several customers have praised the staff at Marsden Building Society for their friendly, professional, and customer-focused service. They have been commended for going the extra mile to help and providing outstanding customer service.
Negative Experiences
On the other hand, one customer had a dreadful experience with the company, citing issues with the mortgage application process, including excessive fees and inaccurate property valuations.
Specific Issues
One of the main concerns raised was the company's valuation process, with the desktop valuation being deemed unfair and inaccurate. The requirement for an in-person survey at an additional cost was also seen as unnecessary.
Suggestions for Improvement
One customer suggested that the company should provide cash machines to enable customers to withdraw cash out of hours.
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