Transforming spaces, building relationships
At MG Cleaning Co, we are dedicated to providing exceptional cleaning services to both domestic and commercial customers in Gillingham, Dorset, and surrounding areas. Our team of expert cleaning specialists is passionate about delivering high-quality cleaning solutions that exceed our customers' expectations.
Our Story
Established in 2013, MG Cleaning Co is a small, family-run business that prides itself on being professional, reliable, and affordable. Our team of friendly and experienced cleaning technicians are committed to providing exceptional standards of cleaning that will encourage you to use our services time after time.
Our Services
We offer a wide range of cleaning services designed to meet the specific needs of our customers. Our domestic cleaning services include mobile car valeting, carpet cleaning, upholstery cleaning, window cleaning, after builder cleans, and end of tenancy cleaning. For our commercial customers, we offer mobile truck/fleet washing, carpet cleaning, window cleaning, office cleaning, and after builder cleans.
Why Choose Us?
At MG Cleaning Co, we are dedicated to providing exceptional cleaning services that are tailored to meet the specific needs of our customers. Our team of expert technicians is fully qualified, and we use the latest cleaning technology to ensure that our customers receive the highest standards of cleaning. We are committed to providing competitive prices, fast drying times, and eco-friendly cleaning solutions that are safe for allergy and asthma sufferers.
Our Mission
Our mission is to provide exceptional cleaning services that exceed our customers' expectations, while maintaining the highest standards of quality, reliability, and affordability. We strive to build long-term relationships with our customers and are committed to delivering a personalized service that is tailored to meet their specific needs.
Customer Satisfaction
Excellent Service and Quality of Work
The majority of customers have expressed their satisfaction with the service provided, praising the professionalism, timeliness, and quality of work. Many have praised the attention to detail, speedy response, and thorough service. Several customers have mentioned that the company has exceeded their expectations, leaving their carpets and windows looking like new.
Key Strengths
- Professionalism and timeliness
- Attention to detail and thorough service
- Friendly and environmentally friendly methods
- Ability to exceed customer expectations
Disappointing Experiences
However, a few customers have expressed their disappointment with the company's communication and pricing. Some have experienced delayed or lack of response to their calls and emails, while others have felt misled by the pricing quotes. There have been instances where the company has failed to meet the customer's expectations, leading to a breakdown in trust.
Areas for Improvement
- Communication and customer response
- Pricing transparency and quote accuracy
- Meeting customer expectations and managing disappointment
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