At Property Link Liverpool, we take pride in being the longest serving letting agency on Smithdown Road, with over 28 years of experience in providing a personal, tailor-made service to both landlords and tenants. As a family-run business, we understand the importance of building strong relationships and exceeding expectations. Our team of experts is dedicated to providing a comprehensive range of services, from property management to residential housing, student accommodation, and more.
Our Story
Established in 1994, Property Link Liverpool has grown to become a trusted name in the Liverpool property market. Our team's extensive knowledge and expertise have enabled us to build a reputation for providing exceptional customer service, ensuring that our clients' needs are always met with professionalism and efficiency. We strive to create a seamless and stress-free experience for both landlords and tenants, making us the go-to agency for all your property needs.
Services We Offer
At Property Link Liverpool, we offer a wide range of services designed to cater to the diverse needs of our clients. Our services include:
- Property Management: We provide a comprehensive property management service, taking care of all aspects of property maintenance, repairs, and lettings.
- Residential Housing: Our experienced team helps clients find their ideal residential property, from apartments to houses, in and around Liverpool.
- Student Accommodation: We specialize in providing high-quality student accommodation, offering a range of options to suit different budgets and preferences.
- Landlord Services: We offer a tailored service to landlords, including property valuations, marketing, and tenant sourcing.
Our Commitment
At Property Link Liverpool, we are committed to delivering exceptional service, ensuring that our clients receive the highest level of care and attention to detail. We believe in building long-term relationships, and our dedication to excellence has earned us a reputation as a trusted and reliable partner in the Liverpool property market.
What Our Customers Say
Don't just take our word for it! Our clients rave about our exceptional service, with many having been with us for over 10 years. Our clients praise our prompt response to repairs, our friendly and approachable team, and our ability to go the extra mile to ensure their needs are met.
Negative Experiences
The majority of reviewers have expressed their disappointment and frustration with Property Link, citing various issues such as:
- Neglect of student safety and liability: Landlords showed no concern for student safety and well-being, failing to address concerns about black mould, immunosuppressed tenants, and asthma sufferers.
- Unreasonable billing and fines: Students were charged extortionate bills, and in some cases, fined for "cleaning fees" despite the property being in a state of disrepair.
- Lack of maintenance and repairs: Tenants had to beg for basic maintenance and repairs, which were often ignored or neglected.
- Misleading and deceptive practices: Property Link was accused of using fake reviews, hiding bad reviews, and changing their company name to avoid negative feedback.
- Poor customer service: Students reported being ignored, dismissed, or gaslighted by Property Link staff, who showed a lack of empathy and understanding.
Positive Experiences
A minority of reviewers had a positive experience with Property Link, praising:
- Efficient and reliable service: Some students appreciated the quick response to their queries and issues.
- Good value for money: A few reviewers found the properties to be reasonably priced and in great locations.
- Friendly and responsive staff: Some staff members were commended for their helpfulness and professionalism.
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