At Barber & Whale, we are passionate about flooring and dedicated to providing exceptional service to our customers. As a local, family-run business with over 8 years of experience, we take pride in offering a wide range of flooring solutions to cater to every budget and lifestyle. Our team of experts is committed to ensuring that every customer has a stress-free experience from start to finish.
Our Promise
We understand that selecting the perfect flooring can be daunting, which is why we strive to make the process as seamless as possible. Our promise is to go above and beyond to meet your needs, whether it's removing old flooring, moving furniture, or bringing a vast selection of samples to your doorstep. We guarantee all our work, so you can rest assured that you'll receive the best service from start to finish.
Our Services
Our extensive range of services includes:
- Carpets: From luxurious to practical, we offer a wide selection of carpets to suit every taste and budget.
- Sisal: A natural, eco-friendly option that adds warmth and texture to any room.
- Solid/Engineered Wood: Choose from a variety of wood species and finishes to create a unique look.
- Luxury Vinyl Tile (LVT): A durable, low-maintenance option that rivals the look of natural stone.
- Laminate: A cost-effective, versatile option that mimics the look of natural wood.
- Domestic and Commercial Flooring: We cater to both residential and commercial spaces, offering expert installation and subfloor preparation.
Our Experts
Our team of experts has extensive training and experience in the flooring industry. With over 30 years of combined experience, our installers are trained to the highest standard in all aspects of floor preparation and installation. We're proud to work with leading UK training providers such as Floorskills and FITA, ensuring that our workmanship is faultless.
Meet the Team
At Barber & Whale, we're passionate about flooring and committed to providing exceptional service. Our team consists of:
- John
- Connor
- Jordan
- Luke
Each member of our team is dedicated to ensuring that every customer has an exceptional experience.
Contact Us
If you're looking for a flooring solution that meets your unique needs, contact us today. We're located at 10 Blandford Street, Sunderland, SR1 3JP, and can be reached by phone at 0191 5109386 or by email at rebeccalouisebarber@gmail.com.
Excellent Customer Service and Quality of Work
The majority of reviewers have praised Barber and Whale for their exceptional customer service and quality of work. Many have commented on the professionalism and friendliness of the staff, from the initial visit to the shop to the completion of the job. The fitters, particularly John Whale, have been praised for their meticulous attention to detail and high standard of workmanship.
Satisfaction with Carpet Fitting
Numerous reviewers have expressed their delight with the fitting of their carpets, with many commenting on the excellent quality of the carpets supplied. Some have mentioned specific features, such as the reinforcement of the floorboards and the substantial underlay used, which has resulted in a beautiful and refined finish.
Recommendations
The majority of reviewers have strongly recommended Barber and Whale to others, with some stating that they would not go anywhere else for their flooring needs.
Criticism of Working Practices
However, one reviewer has expressed strong criticism of the company's treatment of its staff, alleging that they are overworked and underpaid. This reviewer has cautioned against allowing family members or friends to work for the company.
Disappointment with Customer Service
Another reviewer has expressed disappointment with the customer service, feeling that the job was not completed satisfactorily and that there was a lack of professionalism in the way the bill was handled.
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