Transforming smiles, transforming lives
At Cathedral Orthodontics, we pride ourselves on being the longest established specialist orthodontic practice in Wales. Our team of friendly, experienced professionals are dedicated to providing an excellent standard of orthodontic care to our patients. We believe that everyone deserves a healthy, beautiful smile, and we are committed to helping you achieve just that.
Our Services
We offer a wide range of orthodontic services, including consultations, treatments, and aftercare. Our team of orthodontists and dental nurses are highly trained and experienced in providing the highest level of care to our patients. From routine appointments to emergency care, we are here to help you every step of the way. We understand that every patient is unique, and we take the time to get to know you and understand your individual needs and concerns.
Our Philosophy
At Cathedral Orthodontics, we believe that orthodontic care should be more than just a treatment - it should be a personalized experience that takes into account your individual needs and goals. That's why we take the time to get to know you, and why we offer a range of treatment options to suit your unique situation. We are committed to providing the highest level of care, and to helping you achieve the healthy, beautiful smile you deserve.
Our Team
Our team is made up of experienced orthodontists, dental nurses, and administrative staff. We have a team of three Treatment Coordinators who are dedicated to welcoming you to our practice and explaining your treatment options. Our dental nurses have gained additional qualifications in Orthodontic nursing and radiography, and our reception and administrative staff are experienced in providing excellent customer service.
Practice Information
Our practice is located at 80 Cathedral Road, Cardiff CF11 9LN, and we can be reached by phone at 02920 233 528 or by fax at 029 20 225 638. We are open during regular business hours, and we offer emergency care and appointments outside of regular hours when necessary. We also have a range of policies in place, including a refund policy and a complaints procedure, to ensure that you are satisfied with the care you receive from us.
Orthodontic Treatment Experiences at Cathedral Orthodontics
Overall, the feedback from the customers of Cathedral Orthodontics shows a mixed reaction to their services. Most of the customers are happy with the service provided by the orthodontic clinic, but a few have had negative experiences.
Positive Feedback
A significant number of customers have praised the clinic for their exceptional service. For instance, Adrian Radford, who gave a 5-star rating, mentioned that the staff at Cathedral Orthodontics made them feel welcome and comfortable. They appreciated the professionalism and care shown by the orthodontists, especially Hywel Naish, and were happy with the progress and results of the treatment.
Abbie, who also gave a 4-star rating, expressed her gratitude to Pamela for her treatment and mentioned that she loves her teeth now. Similarly, Susan Davies gave a 5-star rating and mentioned that the treatment has made a significant difference for her granddaughter. Ilwad Ismail, another customer who gave a 5-star rating, praised Bernadette for her exceptional service and instilling confidence in her smile.
Negative Feedback
However, not all customers had a positive experience. For example, Sibow gave a 1-star rating and mentioned that the communication at the clinic was very poor. They had issues with the paperwork and were not happy with the staff's unprofessional behavior and lack of apologies.
Tamima Chowdhury, who gave a 1-star rating, also had a disappointing experience at Cathedral Orthodontics. She mentioned that the staff seemed disinterested, the waiting times were excessively long, and the orthodontist failed to provide adequate explanations about the treatment plan.
Katie, who gave a 3-star rating, mentioned that while the quality of service is good, the customer service is not great by some receptionists and other dentists. She also mentioned that they don't seem to have a lot of time to fit in people and sometimes are a bit harshly spoken.
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