At Edwards Estate Agents, we pride ourselves on our individual approach and tailored marketing strategies, combined with our extensive property experience and knowledge of the area, to ensure that our clients receive the service they deserve. Our offices, covering Ferndown, Wimborne, Verwood, Poole, and Bournemouth, provide a unique and tailored service dealing with properties for sale and rent. We are dedicated to providing the highest level of customer service and proactive marketing to the estate agency business.
Our Services
We understand that buying, selling, or renting a property can be a daunting and overwhelming experience, which is why we offer a range of services to make the process as smooth and stress-free as possible. From property valuation and searches to letting services for landlords, we are here to guide you every step of the way. Our expert team has extensive knowledge of the local property market and will work tirelessly to ensure that your needs are met and your expectations are exceeded.
Why Choose Edwards Estate Agents?
At Edwards Estate Agents, we believe that our reputation is the key to our success. We pride ourselves on our excellent customer service, proactive marketing strategies, and extensive property experience. We are a family-run, independent estate agency with a passion for delivering exceptional results. Our Managing Director, Grant Edward Brooks, has 20 years of experience in the estate agency business and has built a team of dedicated professionals who share his vision and values.
Our History
Edwards Estate Agents was established in December 2009 with the goal of providing a unique and tailored service to the local community. Since then, we have grown rapidly and expanded our offices to cover Ferndown, Wimborne, Verwood, Poole, and Bournemouth. Our company is named after Grant Edward Brooks' late grandfather, Edward, and is both his and his son's middle name. We are proud of our history and our achievements, and we look forward to continuing to provide exceptional service to our clients.
Summary of Customer Reviews
Overall Experience
The reviews of Edwards & Co Lettings reveal a mix of customer satisfaction and dissatisfaction. The customers who had positive experiences praised the agency's professionalism, friendly staff, and proactive approach to resolving issues. On the other hand, those who had negative experiences criticized the agency's responsiveness, customer service, and reliability.
Positive Feedback
Positive feedback highlights the agency's excellent client services, professionalism, and attention to detail. Customers appreciated the agency's proactive approach to resolving issues and the friendly staff. The use of the latest technology for marketing and regular updates were also appreciated.
Negative Feedback
Negative feedback mainly centered around the agency's responsiveness, or lack thereof. Some customers experienced long waiting times for responses to their queries and felt ignored. There were also issues with the handling of personal documents, leading to frustration and inconvenience for the customers.
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