Where craftsmanship meets passion
Our History and Values
We're Earl Shilton Building Society, and we've been supporting individuals and families in the community for over 160 years. Founded on the values of thrift, homeownership, and community, we're proud to offer a tailored and personalized approach to saving and borrowing.
Our Approach to Mortgages
Purchasing a home is a significant life event. We understand that everyone's financial situation is unique, and we tailor our mortgage options accordingly. Whether you're a first-time homebuyer, looking to remortgage, or building your own home, our experienced team will guide you through the process with care and expertise.
Our Mortgage Products and Services
We offer:
- Competitive mortgage rates and flexible repayment options
- Personalized affordability assessments
- Diverse mortgage solutions for various circumstances, including self-build projects, right-to-buy schemes, and later-life mortgages
- Comprehensive mortgage products for mixed-use properties
- Expert guidance on various financing options and government schemes
Beyond Mortgages
At Earl Shilton Building Society, we offer a comprehensive range of savings accounts to help you reach your financial goals. We also provide valuable resources and tools to support you in your journey to financial security.
Our Commitment to You
We are committed to:
- Providing exceptional customer service with a personalized touch
- Treating you with respect and empathy
- Offering competitive products and fair fees
- Maintaining transparency and open communication
Our Mission
Our mission is to empower individuals and families in our community to achieve their financial goals and build a secure future. We believe in the power of shared success and are dedicated to supporting our members every step of the way.
Customer Service Issues
Multiple reviewers have expressed dissatisfaction with the customer service received at the building society. Wendy Mitchell's partner was refused service when trying to deposit cash, with the staff member being rude and unprofessional. Jess Middleton also mentioned a frustrating experience with incorrect opening hours listed online, leading to a wasted journey.
Branch Operations
Some reviewers have criticized the building society's operational practices. Jess Middleton found it laughable that the building society does not accept cash deposits, requiring customers to use another bank and then transfer the funds. Raising mortgage rates above the base rate increments has also been a concern for Che G.
Praise for the Building Society
On a positive note, Chris Stilton and Sian Pursey have expressed satisfaction with the building society. They praised the institution's long history, great customer service, and easy-to-manage accounts.
Neutral Comments
Karl Lyon's review was neutral, stating that the building society looks nice from the outside, but not providing any further insight.
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