Transforming Spaces, One Radiator at a Time
Welcome to Towelrads.com, your one-stop shop for all your heating needs. We are a leading provider of a wide range of heating solutions, from towel radiators to column radiators, and from electric elements to antique finished pipe sleeves. Our extensive collection is designed to cater to every taste and requirement, ensuring that you find the perfect heating solution for your home or office.
At Towelrads.com, we pride ourselves on our commitment to providing our customers with the highest quality products, exceptional customer service, and expert advice. With years of experience in the heating industry, we have built a reputation for delivering reliable and efficient heating solutions that meet the needs of our customers.
Our team of knowledgeable and experienced professionals is always on hand to provide you with the guidance you need to make an informed decision. Whether you are looking for a traditional or contemporary heating solution, we have the expertise and resources to help you find the perfect fit.
Services Offered
We offer a wide range of heating services, including:
- Central Heating: Our central heating systems use a boiler system to heat your home. With manual valves or thermostatic (TRV) valves, you can control the temperature in each room. Our central heating systems are energy-efficient and reliable, providing you with the warmth and comfort you need in your home or office.
- Electric Heating: Our electric radiators are an excellent alternative to central heating systems. They are filled with a solution and come with a single heating element that is controlled via mains electricity. Our electric heating solutions are energy-efficient and cost-effective, providing you with the warmth and comfort you need without the need for a central heating system.
- Duel Fuel: Our duel fuel systems give you the flexibility to use your towel rail in the summer months when the central heating is switched off. This system allows you to dry and warm your towels, providing you with the convenience and comfort you need all year round.
- Infrared Heating: Our infrared heating solutions use infrared technology to heat surfaces, objects, and people within a room. This technology provides you with a comfortable and energy-efficient heating solution that is perfect for wet rooms and bathrooms.
- Underfloor Heating: Our underfloor heating systems provide you with a comfortable and energy-efficient heating solution that is hidden beneath your floor. This system is perfect for new builds and renovations, providing you with the warmth and comfort you need without taking up valuable wall space.
- Valves & Accessories: We offer a wide range of valves and accessories to complement your heating system. From thermostatic valves to pipe covers, we have everything you need to complete your heating system.
- Commercial Range: Our commercial range of heating solutions is designed for larger buildings and commercial spaces. With a wide range of heating options available, we can provide you with the heating solution you need to keep your business running smoothly.
Browse our collections today to find the perfect heating solution for your home or office. With our extensive range of products and expert advice, you can trust us to provide you with the heating solution you need to keep your home or office warm and comfortable all year round.
Poor Customer Service and Defective Products
Several reviewers have spoken out about their disappointing experiences with Towelrads Ltd. Disappointment and frustration are common threads throughout the reviews. Peter To, Ashley Hayward, and Andy Edwards all gave the company 1-star ratings. They have experienced issues with defective products, poor customer service, and a lack of communication.
Peter To is particularly unhappy with the company's products, stating that they do not produce items that are built to last. He had issues with a radiator that stopped working after only two years, and the company refused to send him a manual or replace the product. Ashley Hayward experienced a similar problem with a wrong delivery and a lack of communication from the company. Andy Edwards's experience was also marred by poor customer service, as he was told that a radiator would be delivered, only for it to not arrive.
On the other hand, Sandra Hull and Alex M. had more positive experiences with Towelrads Ltd. Sandra Hull praised the company's customer service, stating that she received her fittings quickly and would definitely buy from the company again. Alex M. also had a positive experience, stating that the company was friendly and efficient in delivering his 40ft container.
Delivery Issues and Communication Problems
Several reviewers have mentioned difficulties with delivery schedules and communication from the company. Henry Roy Field experienced a delay in the delivery of his radiator, and was left waiting all day with no delivery. Andrew G. had a similar experience, stating that the company's delivery schedule was complex and difficult to navigate.
Conclusion
Overall, it seems that Towelrads Ltd has a lot to improve on in terms of customer service and product quality. While some reviewers have had positive experiences, many have been left frustrated and disappointed by the company's failures.
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